ICOA – all sections

StorageTek intranet project site (1999–2004), every section in one place.

About ICOA

What is ICOA?Overview of the Integrated Customer Order Application project Why ICOA?The business case Phase Development Delivery Plan ICOA Team Team VictoriesSuccesses to date History Online FAQFrequently asked questions DocumentationDocumentation index User GuidesStep-by-step guides Step by Step Support Download SoftwareInstallers and instructions (Oracle Forms, RCJ adjustments)

Process pages & screens

New ProcessThe new call/ticket process Old ProcessThe previous process, for comparison Process Picture Flowchart RemedyRemedy ticketing Remedy (high priority) New Ticket – step 1 Converted pages Control sheet Login screenslogin1, login2, login3 are also here

IS departments & projects

Project Request ProcessHow to request an IS project: steps, SOW template, BAMs, PST members MS Project CentralProject Central roles, training, hints and Master Plan PC ProcessPC ordering/delivery process (with older versions) GIS Home PageGlobal Information Services home GIS Project Management Process (GIS_PMP)Project management process: release management and templates Global Network TeamArchitecture project list Information SecurityIS security home InfrastructureEnterprise architecture, server performance, product show Business ContinuityLouisville BIA, risk assessment, power outage schedule CapacityCapacity charts SBSGPresentations, processes and whitepapers SiebelSiebel CRM information and Java runtime SoftwareSoftware standards (Brio and more) BMSBusiness Management System Docs libraryOperations reviews, budgets, presentations and standards

Phones & devices

Cell phonesCarrier guides: Cingular, Sprint, Verizon, T-Mobile, international roaming, loaner phones, FAQ Cell phones (v2)Cell purchasing card application and guide BlackBerryBlackBerry information BlackBerry TrainingUser guides (PDF), tips and tricks

Archive & older material

ArchiveCall center, desktop support, change management, McAfee, Nextel, passwords Index PageAn earlier version of the IS home page Code Corporate Information Factory Training Includes (menus & templates)Shared navigation fragments

Backups and near-duplicate copies

GIS_PMP – BackupOld backups of GIS_PMP and BMS GIS_PMP – Debbie’s copyWorking copy with activity lists, templates, training GIS_PMP – StageStaging copy (includes dashboards) GIS_PMP – TestTest copy BMS – Backup (1 Jul 2004)Strategy, dashboard docs, pop-ups, archive docs

Process documents (Word)