| Defect Control Sheet Area |
Remedy Ticket Area |
If Not, is There a Remedy Ticket Work Around? |
Effective change after Migration |
| Phase |
First "Release" field |
|
None. |
| # |
CSR Number. |
Old cases will be linked with the bottom "Patch Number" field. |
Tracking numbers will be numeric only after the migration. |
| Date |
Date Opened |
|
None. |
| Area |
Not Used. |
Test Area (see below) |
None, this field is currently unused in the defect control sheet. |
| Test Area |
Test Area drop down list. |
|
None. |
| Reported By |
Called In By |
|
Full name and contact information will be present, rather than just the
initials. |
| Error Path |
None |
Information will be placed as the first line of "Detail" |
Will not be able to catalog cases by Error Path, however, this is not a
field used for cataloguing now. |
| DB Location |
None |
Information will be placed as the second line of "Detail" Dependencies
will capture the country impacted by the defect. |
Will not be able to catalog cases by DB Location, however, this information
can be attained, and Remedy adds the capability of searching by country. |
| Error Type |
None |
Details will be placed in the "Call Log" |
None. |
| Description |
Detail field. |
|
None. The detail field and the comments may become more readily apparent
and enhance communication. |
| Comments |
Call Log area. |
|
Remedy's Call Log area is a limitless library. All information can be catalogued,
and every entry or change to the case is time stamped in Remedy. |
| Severity |
Severity |
|
None. |
| Patch No. |
Patch Number |
|
Multiple patch numbers can be recorded in the event that the defect requires
more than one patch to be resolved. |
| ETA |
ETR |
|
None. |
| Date Patched |
|
Time stamped in the Call Log. |
Will not be a searchable field. |
| Snumber |
Vendor Call Number |
|
None. |
| Knumber |
Fix Number |
|
Multiple Fix Number fields allow for updating this Astea Link number so
that it can be specific to each patch if needed. |
| Astea Fix Status |
Int. Status |
|
Adds the capability of tracking internal status as well as Astea Status.
We will not have to find out the status from Astea, rather, ICOA can simply
pull up the case and find out. |
| STK Assigned To |
Owner |
|
None |
| Retest Status |
None |
Can be derived from a brief look at the Remedy ticket, and from the details
provided in the Call Log. |
None. |
| Defect Resolution Date |
Modified Date |
Modified Date field will show the last time that the ticket was modified,
i.e. after the ticket was closed following resolution. |
|
