Status represents the current status of the entire case
at this time. The only options here are:
* New - which shows that the case has just been created
and has not been assigned yet.
* Open - shows that the case is being worked on, or that
it has not been resolved and closed. This field will be automatically set
to open as soon as the case has been assigned to an individual analyst or
developer Owner.
* Closed - shows that no further actions are required for
this case. It is present for archive and reporting purposes at this point,
and no other updates should be needed.
* Hold - shows that this case is pending some other action
or event. Looking in the case notes will likely tell the person tracking
this case why it is in a hold status (roll of clock, pending the closure
of another issue, et cetera). Note that once this is toggled, you have to
input a hold reason.
Most hold issues will be placed in the Internal
Status Instead.
Rework should not be used as a case status. Rework is the
only way that a closed case can be re-opened. | 
