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Int. Status stands for Internal Status. This area can be set to WIP for Work in Progress, Open for an issue that has not yet been assigned to an analyst/programmer, Hold for a delay in the process, or New for a case that has newly appeared in a group. Querying by this parameter will allow leads to identify which cases are new to their group.

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When you first log in, the screen will look similar to this:
 
 


 
 

For the Screens Below, click on the buttons or areas to get a detailed description in the left side of the screen. 
 
 

Manage Tickets Update Personal Information The Login Screen

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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