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Patch Number is the reference code Astea assigns to a coded fix of a defect. The patch is listed here when it is sent back for retesting and implementation. If there are multiple generations of the same issue, then each subsequent patch attempt is listed to show a history of the defect for reporting and research purposes. This also can be used to find how many defects were fixed in a single patch. 

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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