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The fix number reflects the "K" number that is assigned by Astea. It is used for cross reference between our system and theirs. This is similar to Vendor Call Number above. Anything recorded in this field will be saved within the Fix Text Field toggled with the button to the right.

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When you first log in, the screen will look similar to this:
 
 


 
 

For the Screens Below, click on the buttons or areas to get a detailed description in the left side of the screen. 
 
 

Manage Tickets Update Personal Information The Login Screen

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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