The New Remedy process will be better for the ICOA project!

It will police itself, freeing up most of the Test Coordinator's time for other responsibilities.

The person who reported the defect will be able to track the ticket throughout its path towards resolution.

The program will allow the Business Analysts to share responsibilities, allowing for a more dynamic solution to vacation or travel schedules, and will also allow business analysts to begin cross training in new areas.

The case will follow a single flow through the process. The current process requires a lot of maintenance to update all of the different records.

All changes will be time stamped so that effectiveness studies can be done. If a case is delayed, documentation and time stamps will reflect this.

Search and reporting functions are more versatile than with the current system.

The case, the documentation, and the audit trail are all capsulated in the same file and in the same database.

It streamlines the European Help Desk process and the ICOA testing process so that they work the same way.

And that's just a few of the benefits Remedy will provide.