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Responsible Team represents the team that is handling this issue. Anyone following the ICOA Defect Tracking Procedure should have this field set to IS_ICOAAces. The European help desk will have a different queue, however, once it is screened by the help desk agent and assigned to our group, the team will be reflected correctly in this field. 
As a general rule, for our purposes, always have this set to IS_ICOAAces.

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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