| The Call Log is a library section wherein all details and
actions of the case are recorded. This is a virtually limitless field. The
toggle button on the right side of the field opens the library, and a split
screen will appear, showing previous comments in the top of the window (along
with a scroll bar), and a bottom window where the analyst can type their
comments. Changes to the status of the case will be time stamped, along
with the user name of the person performing the change, within this library.
Data herein can be cut and pasted to other documents, and should represent
every step that this defect has gone through so that it creates a history,
start to finish, of the defect's life cycle. |
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