Change Managment Report - Extended Requests

Change Requests: April 29th, 2005 through May 3rd, 2005

Change Request

Requestor

Start Date & Time

Stop Date & Time

Duration

Two Week Notice

Environment Impact

Server/Device

Application/Tool

Request Description

Business Impact

Mtg. Approval

Mtg. Approval/Review

Business Approver(s) and Apprvl

Technical Approver(s) and Apprvl

Contingency Plan

Implementation Actions

Validation Criteria/Test Plan

Project Name

Remedy Ticket Number

Coordinator / Implementor

Date In

Extended

20221

DAVID ASTEMBORSKI

3/28/05 1:00 AM

6/27/05 10:00 AM

30 MINS

Yes

PRODUCTION

CCSMVS

DRS

OLD CHANGE REQUEST # 10849. REPLACE THE UNSUPPORTED CA-EPS SYSTEM SOFTWARE WITH A SUPPORTED VERSION OF LRS-DRS SYSTEM SOFTWARE

NO IMPACT.

09/21/

PETER LAMB (N)

STOP DRS
START EPS

STOP EPS ON CCSMVS
START DRS ON CCSMVS

MONITOR DRS FORWARDING OF SAP REPORTS CORRECTLY TO THE RDS REPORT DISTRIBUTION DATA BASE ON CCSMVS

ENH_NT_UPGRADE SAPGUI ON ALL CITRIX SERVERS

DAVID ASTEMBORSKI

8/27/04 12:00 AM

21047

JOHN WILCOX

4/18/05 8:00 AM

5/5/05 3:00 PM

5 HOURS

N/A

TEST

KIOWA

LIVELINK

UPGRADE FROM LIVELINK 9.1 SP2 TO 9.1 SP4 IN PREPARATION TO GO TO VERSION 9.2

ANY PERSON USING TEST LIVELINK

12/14/

-- NO BUSINESS APPROVER(S) ASSIGNED --

JUDITH KING (N); JOHN WILCOX (Y)

1) BACKUP COMPLETED JUST PRIOR TO UPGRADE. 2) TIME REQUIRED SHOULD BE VERY QUICK AS WE JUST HAVE TO POINT THE APPLICATION TO THE OLD DIRECTORY. 3) JUDY KING AND ALL APPROVERS WILL BE NOTIFIED.

BACKUP THE DATABASE AND ALL DIRECTORIES. FOLLOW THE INSTRUCTIONS SUPPLIED FOR UPDATING LIVELINK TO 9.1 SP4. NEW VERSION WILL BE IN A NEW DIRECTORY.

VERSION NUMBER CHANGES TO 9.1 SP4

UPGRADE TO 9.1.SP4

JOHN WILCOX

12/7/04 11:52 AM

21805

LAWRENCE STENGER

4/18/05 8:00 AM

6/17/05 6:00 PM

45 DAYS

Yes

PRODUCTION

BLACKBERRY

PASSWORD POLICY ADDITION TO 500 BLACKBERRY USERS. GO FROM 4 CHARACTERS TO 6.

500 BLACKBERRY USERS WILL BE AFFECTED. TO MITIGATE SUPPORT AND CUSTOMER ISSUES IMPLEMENTATION WILL BE STAGED WITH 10 TO 20 USER POLICIES DONE PER DAY.

4/12/2

DWIGHT ALLMON (N)

MARK TIMPE (Y)

SWITCH USERS BACK TO THEIR OLD BLACKBERRY PASSWORD POLICY.

COMMUNICATE TO USERS THAT WILL BE MOVED TO THE POLICY 24 HOURS IN ADVANCE EACH DAY. MOVE 10 TO 20 USERS TO THE NEW BLACKBERRY POLICY PER DAY.

USERS ARE WORKING ON THE NEW PASSWORD POLICY FOR BLACKBERRY

WORKORDER

1050946

MARK TIMPE

3/29/05 4:31 PM

21868

GEORGE DINAKAR

4/25/05 6:00 AM

5/6/05 6:00 PM

10 DAYS

N/A

DEVELOPMENT

BLACKTAIL

COGNOS SERIES 8 (BETA)

WE ARE IMPLEMENTING THE NEW COGNOS SOFTWARE SERIES 8 AS A BETA TEST PROGRAM IN BLACKTAIL. IT INVOLVES CUBES, REPORTNET AND OTHER COGNOS TOOLS.

ONLY THE COGNOS DEVELOPERS (CIF)

4/19/2

-- NO BUSINESS APPROVER(S) ASSIGNED --

WILLIAM MALLOT (N); CHERYL LANDWEHR (Y); CARLA LEET (N)

1) APRIL 22
2) 2 DAYS
3) GEORGE DINAKAR (720-560-7676)

COGNOS INC WILL BE INSTALLING THE NEW SERIES 8 AS BETA TEST.

SERIES 8 INSTALLED AND TEST NEW FUNCTIONALITIES

CIF

CHERYL LANDWEHR / GEORGE DINAKAR

4/12/05 4:32 PM

21765

LAWRENCE STENGER

5/2/05 8:00 AM

5/6/05 5:00 PM

30 HOURS

Yes

PRODUCTION

TELEPHONY PPN, IN BUILDING 1

TELEPHONY

RECOVER OCTEL STATIONS AND DISABLE PORTS NOT USED.

NONE

4/12/2

DWIGHT ALLMON (N)

MYRA PIETILA (N)

RENABLE THE PORTS.

PHYSICAL VERIFICATION BEFORE CHANGES AND DELETES ARE MADE
PERFORM CHANGES AND DELETES TO STATION PROGRAMMING
RECOVER STATIONS ON OCTEL VOICEMAIL SYSTEM

PORTS THAT ARE NOT USED ARE DISABLED.

CONTACT CENTER SYSTEMS - PHS 1

MYRA PIETILA / RICHELLE CAWTHRA

3/24/05 10:02 AM

21766

LAWRENCE STENGER

5/2/05 8:00 AM

5/6/05 5:00 PM

30 HOURS

Yes

PRODUCTION

TELEPHONY EPN2 BUILDING 1

TELEPHONY

PREPARE PORTS BEFORE AVAYA UPGRADE

NONE

4/12/2

DWIGHT ALLMON (N)

MYRA PIETILA (N)

RENABLE PORTS

PHYSICAL VERIFICATION BEFORE CHANGES AND DELETES ARE MADE
PERFORM CHANGES AND DELETES TO STATION PROGRAMMING
RECOVER STATIONS ON OCTEL VOICEMAIL SYSTEM

PORTS HAVE BEEN RECOVERED

CCS PROJECT - PHASE 1

MYRA PIETILA / RICHELLE CAWTHRA

3/24/05 10:05 AM

21767

LAWRENCE STENGER

5/2/05 8:00 AM

5/6/05 5:00 PM

30 HOURS

Yes

PRODUCTION

TELEPHONY EPN3, IN BUILDING 1

TELEPHONY

PREPARE PORTS FOR AVAYA UPGRADE

NONE

4/12/2

DWIGHT ALLMON (N)

MYRA PIETILA (N)

RENABLE PORTS

PHYSICAL VERIFICATION BEFORE CHANGES AND DELETES ARE MADE
PERFORM CHANGES AND DELETES TO STATION PROGRAMMING
RECOVER STATIONS ON OCTEL VOICEMAIL SYSTEM

PORTS HAVE BEEN DISABLED AND CONSOLIDATED

CCS PROJECT - PHASE 1

MYRA PIETILA / RICHELLE CAWTHRA

3/24/05 10:09 AM

Short-term Requests

21978

SCOTT ANDERSEN

4/27/05 9:30 PM

4/27/05 10:00 PM

30 MINS

PRODUCTION

XX-PTL01, XX-PTL02

PORTAL - SBA

INSTALLATION OF SBA ONLY CODE TO FIX PROBLEM WITH SERIAL NUMBER SEARCH

ALL PORTAL APPLICATIONS (SBA AND SALES COMM) WILL BE MOMENTARILY UNAVAILABLE.

WILLIAM PURCELL (Y); PENELOPE BARTELL (N)

CARL NEER (Y); SCOTT ANDERSEN (Y); COREY EVANS (Y)

RERUN THE INSTALL SBA JOB, USING VERSION 1.0.371.0

RUN THE SBA INSTALL JOB ON THE SERVERS.

SERIAL NUMBER SEARCH IS WORKING

SBA

1086263

SCOTT ANDERSEN / COREY EVANS

4/27/05 8:39 AM

21983

JAMES BIDDLE

4/28/05 7:00 PM

4/28/05 9:00 PM

60 MINS

PRODUCTION

SAN MIGUEL

INTEROP INSTANCE ON JAVA APPLICATION SERVER

BREAK FIX: DEPLOY A NEW VERSION OF THE INTEROP APPLICATION. CODE HAS BEEN TESTED ON DEV AND TST INSTANCES OF INTEROP

MINIMAL IMPACT: OFF HOUR DEPLOY, SERVER RESTART TAKES ~ 2 SECONDS, NO IMPACT TO OPERATING SYSTEM OR OTHER APPLICATIONS.

JUDITH DUNN (Y); WARREN ROSENBLUM (Y)

SONG ZHANG (Y)

APPLICATION SERVER REVERT TO PREVIOUS CODE.

DEPLOY INTEROP.WAR TO THE SUN ONE JAVA APPLICATION SERVER INSTANCE FOR INTEROP PROD.

ERROR LOG SHOULD DOCUMENT CODE LAUNCH WITHOUT ERRORS. DEVELOPER SONG ZHANG WILL VERIFY SITE FUNCTIONALITY

INTEROP

1081465

JAMES BIDDLE

4/28/05 10:08 AM

Friday, April 29, 2005

21985

BARBARA MCFADDEN

4/29/05 9:00 AM

4/29/05 5:00 PM

4 HOURS

N/A

QAS/STAGING

HQSQLSTG01

PORTAL

RECREATE PORTAL, SHAREPOINT AND BIZTALK DATABASES SO THAT THE TRANSACTION LOG AND DATA FILES ARE ON DIFFERENT DISKS UTILIZING DIFFERENT CONTROLLERS.

SERVICES FOR PORTAL, SHAREPOINT AND BIZTALK WILL BE SHUTDOWN SO DATABASES CAN BE BACKED UP, DELETED AND REBUILT.

-- NO BUSINESS APPROVER(S) ASSIGNED --

JUDITH KING (Y); KATHY GOODELL (Y)

RESTORE ALL DATABASES TO ONE FILE SYSTEM WITH BACKUPS TAKEN BEFORE CHANGE.

SHUTDOWN APPLICATION SERVICES, BACK UP DATABASES, DROP DATABASES AND REBUILD FROM BACKUP.

THE APPLICATIONS CAN ATTACH TO ALL THE DATABASES.

1086991

BARBARA MCFADDEN

4/28/05 2:35 PM

21898

DANIEL TRUJILLO

4/29/05 11:00 AM

4/29/05 3:00 PM

60 MINS

PRODUCTION

MINNEAPOLIS, MN WAN ROUTER

QWEST DOMESTIC WAN

RE-SCHEDULE OF FAILED CR 21597. CONVERT THE MINNEAPOLIS, MN OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 5 MINUTES WHILE THE LOCAL AREA NETWORK IS CUTOVER FROM EXISTING MCI WAN & ROUTER TO NEW QWEST WAN & NEW ROUTER. NEW ROUTER AND CIRCUIT WILL BE INSTALLED AND TESTED PRIOR TO THE CUTOVER IN ORDER TO MINIMIZE DISRUPTION. ACTUAL CUTOVER TIME IS SCHEDULED FOR 12:00 CDT

4/19/2

MELANIE COLLUM (N)

JAMES WAMSLEY (Y); BRADY FOURNIEA (Y)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

1 - INSTALL THE NEW ROUTER INTO THE EQUIPMENT RACK 2 - PLUG INTO UPS AND POWER UP 3 - DISCONNECT THE EXTERNAL MODEM FROM THE EXISTING ROUTER AND CONNECT IT TO THE NEW ROUTER AND TEST CONNECTIVITY. 4 - ACTIVATE THE NEW WAN CIRCUIT WITH QWEST, TEST FROM LOUISVILLE. 5 - DISCONNECT THE ETHERNET CABLE CONNECTING THE EXISTING ROUTER TO THE CISCO LAN SWITCH FROM EXISTING ROUTER AND PLUG IT INTO THE NEW ROUTER, CONNECT NEW ROUTER TO NEW WAN CIRCUIT. 6 - TEST NEW CONNECTION IN OFFICE AND REMOTELY VIA HQ

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

4/18/05 10:32 AM

21955

JULIANNE IRWIN

4/29/05 12:00 PM

4/29/05 3:00 PM

3 HOURS

N/A

TEST

DENALI

SAP - TST

APPLY HR SUPPORT PACKS (SAP PROPRIETORY CODE) UPDATES.

TEST HR USERS.

4/26/2

-- NO BUSINESS APPROVER(S) ASSIGNED --

GREG SCHAFER (N)

PERFORM DB RESTORE FROM 4/28, APPROX. 4 HOURS, NORMAL EXCALATION PROCEDURES WILL BE FOLLOWED.

INSTALL HR CODES CHANGES.

SAP HR USERS WILL TEST.

SAP STACK UPDATE

N/A

JULIANNE IRWIN

4/25/05 8:59 AM

21954

JULIANNE IRWIN

4/29/05 12:00 PM

4/29/05 8:00 PM

8 HOURS

N/A

QAS/STAGING

PINATUBO

SAP - QAS

APPLY SAP PROPRIETARY CODE PLUG-INS TO REMAIN CURRENT.

SAP TEST USERS, HOWEVER SYSTEM WILL BE UP.

4/26/2

-- NO BUSINESS APPROVER(S) ASSIGNED --

GREG SCHAFER (N)

RESTORE DB FROM BACKUP ON 4/28 TO LAST APPROX. 4 HOURS. NORMAL ESCALATION PROCEDURES WILL BE FOLLOWED.

INSTALL SAP CODE CHANGE UPDATES.

GLOBAL TRADE USERS TO TEST.

SAP STACK UPDATE

JULIANNE IRWIN

4/25/05 8:55 AM

21774

DANIEL PECORA

4/29/05 6:00 PM

4/30/05 6:00 AM

6 HOURS

Yes

PRODUCTION

KRUGER

APPLICATION SERVER FOR ACEVA AND SERVIGISTICS

UPGRADE THE VERITAS FILE SYSTEM AND VOLUME MANAGER VERSION TO 4.0. REASON: THE VERSION CURRENTLY ON THE SERVER IS WILL NOT BE SUPPORTED AFTER 2005.

THE ACEVA AND SERVIGISTICS APPLICATIONS WILL NOT BE AVAILABLE DURING THE UPGRADE. THE DATABASE WILL BE AVAILABLE, BUT WITHOUT THE APPLICATION BEHIND IT, THE APPLICATION WILL BE WORTHLESS.

4/19/2

DOROTHY WEYTHMAN (Y); WARREN ROSENBLUM (Y); LEONARD COLE (Y)

JAMES BIDDLE (Y); SHELLEY BURGER (Y); JUDITH KING (Y)

FULL AND INCREMENTAL BACKUPS WILL BE CONFIRMED BEFORE THE CHANGE CONTROL STARTS. IF THERE ARE HARDWARE OR BACKUP PROBLEMS, THE CHANGE CONTROL WILL BE CANCELED. IT'S POSSIBLE THAT A FULL SERVER RESTORE COULD TAKE 24 HOURS. NORMAL ESCALATION PROCEDURE WILL BE FOLLOWED.

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\VERITAS UPGRADES

USE THE FOLLOWING VERITAS COMMANDS TO CONFIRM DISK GROUP, AND FILE SYSTEM VERSIONS; VXUPGRADE "FILE SYSTEM NAME" : VXDG LIST "DISK GROUP NAME". THE DATABASE AND APPLICATION SUPPORT TEAMS WILL ALSO CHECK THEIR RESPECTIVE DB'S AND APPLICATIONS.

HW/SW CURRENCY

N/A

DANIEL PECORA / JOSE SALAS

3/24/05 11:38 AM

21856

MICHAEL GRANGER

4/29/05 7:00 PM

4/29/05 7:30 PM

30 MINS

Yes

PRODUCTION

ANDURIL (PIX FIREWALL)

EXISTING CLARIFY PAGING APPLICATION TRAFFIC BETWEEN STK AND ANTENNA CORP. NEEDS TO BE MOVED (RE-ROUTED) ONTO THE NEW LAN-TO-LAN TUNNEL.

A FEW MINUTES OF DOWN TIME WHILE CONFIG WORK IS DONE ON OUR RESPECITIVE FIREWALLS TO REROUTE VIA THE TUNNELS.

4/12/2

THOMAS SAIERS (Y)

JAMES BOEHMLER (Y)

UNDO THE NEW ROUTE STATEMENTS SO THAT THE TRAFFIC WOULD BE ROUTED NORMALLY OVER THE INTERNET. IF THE CHANGE GOES PAST 30 MINUTES, WE WILL REVERT AND CONTACT THE HELPDESK.

ADDING ROUTE STATEMENTS ON ANDURIL (PIX FIREWALL) FOR BOTH ANTENNA SUBNETS TO BE REACHED VIA THE TUNNEL

APPS EITHER WORK OR THEY DON'T.

MICHAEL GRANGER

4/11/05 4:41 PM

21894

BRYCE WILSON

4/29/05 7:00 PM

4/29/05 10:00 PM

1 HOURS

Yes

PRODUCTION

CRPD

CLARIFY

SBA RELATED CODE MIGRATIONS FOR CLARIFY

NO IMPACT. THES SYSTEM WILL NOT BE DOWN. GLOBAL SERVICE AND TEC WILL SEE NO IMPACT.

4/19/2

BARB LARSEN (N)

WILLIAM MALLOT (Y)

ROLLBACK CODE MODULES - 15MINS- TEC 911 MGR

SBA RELATED CODE MIGRATIONS FOR CLARIFY

RUN TEST CASE THRU CODE ON PROD

SBA AND B/F W/O

SATISH VEGESNA

4/15/05 10:38 AM

21884

RICK RAINWATER

4/29/05 7:00 PM

4/30/05 12:00 AM

29 HOURS

Yes

PRODUCTION

SEE PROD SERVER SPREADSHEET

UPGRADE SYMANTEC ANTIVIRUS CLIENT TO 9.0.3 ON ALL LISTED SERVERS. PLEASE REVIEW SPREADSHEET LOCATED G:\EDS\SERVERMANAGEMENT\PATCH MANAGEMENT\SYMANTECCLIENTUPGRADE.XLS

SERVERS/SYSTEMS WILL BE NOT BE AVAILABLE DURING UPGRADE AND REBOOT.

4/19/2

WARREN ROSENBLUM (Y); DWIGHT ALLMON (N)

MICHAEL MOORE (Y); RICK RAINWATER (Y)

A FULL BACKUP WILL BE MADE AND USED TO RESTORE PREVIOUS SETUP.

UPGRADING THE SYMANTEC ANTIVIRUS FROM 8.0/8.1.1 TO 9.0.3 WHICH IS RECOMMENDED BY SYMANTEC (SYM05-003 UPX PARSING ENGINE HEAP OVERFLOW)

THIS UPGRADE HAS BEEN APPLIED TO THE DEV SERVERS.

UPGRADE TO SYMANTEC CLIENT 9.0.3

1081306

RICK RAINWATER

4/14/05 6:43 AM

21869

DANIEL PECORA

4/29/05 7:00 PM

4/30/05 7:00 AM

6 HOURS

Yes

PRODUCTION

RAKSHAKA

CLEARCASE SERVER FOR TAPE ENGINEERING

UPGRADE THE VERITAS FILE SYSTEM AND VOLUME MANAGER VERSION TO 4.0. REASON: THE VERSION CURRENTLY ON THE SERVER WILL NOT BE SUPPORTED AFTER 2005.

THE CLEARCASE APPLICATION FOR THE TAPE ENGINEERING GROUP WILL NOT BE AVAILABLE DURING THE UPGRADE.

4/19/2

ROBERT CREAGER (Y); RALPH HEWITT III (Y)

WARREN ROSENBLUM (N)

FULL AND INCREMENTAL BACKUPS WILL BE CONFIRMED BEFORE THE CHANGE CONTROL STARTS, ALONG WITH A FULL BEFORE THE UPGRADE BEGINS. IF THERE ARE HARDWARE OR BACKUP PROBLEMS THE CHANGE CONTROL WILL BE CANCELED. IT'S POSSIBLE THAT A FULL SERVER RESTORE COULD TAKE 24 HOURS. NORMAL ESCALATION PROCEDURES WILL BE FOLLOWED AS WELL AS COMMUNICATION TO THE BUSINESS CONTACT.

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\VERITAS UPGRADES.

UNIX ADMIN WILL VERIFY ALL FILE SYSTEMS AND VOLUMES. ADMIN WILL ALSO USE THE FOLLOWING VERITAS COMMANDS TO CONFIRM DISK GROUP, AND FILE SYSTEM VERSIONS; VXUPGRADE "FILE SYSTEM NAME" : VXDG LIST "DISK GROUP NAME". THE CLEARCASE APPLICATION SUPPORT TEAM WILL ALSO CHECK THE APPLICATION AFTER THE UPGRADE HAS BEEN COMPLETED.

HW/SW CURRENCY

N/A

DANIEL PECORA / DONALD LOWE

4/13/05 7:40 AM

21775

KARIMUTHU RANGASAMY

4/29/05 9:00 PM

4/29/05 10:00 PM

30 MINS

Yes

PRODUCTION

LSV-EWEB06

MICROSOFT CONTENT MANAGEMENT SERVER

APPLY MICROSOFT CMS PATCH ON SERVER LSV-EWEB06

NO IMPACT, AS THE PRODUCTION SERVERS ARE IN CLUSTER ENVIRONMENT

3/29/2

GEORGE SMITH (N); PENELOPE BARTELL (Y); MARK MARTI (Y); RAJEEV ANKIREDDYPALLI (Y); SARAH BROWN (Y); GURDIP SINGH CLARE (N)

MARK MCDERMOND (N)

ON ANY ISSUE WE WILL UNINSTALL THE PATCH.

APPLY MIRCOSOFT CMS FIX ON SERVER LSV-EWEB06.

WE WILL BE MONITORING THE WEBSITE FOR SPECIFIC SYSTEM ERRORS

KARIMUTHU RANGASAMY

3/24/05 11:40 AM

Saturday, April 30, 2005

21975

ROBERT HAYNES

4/30/05 12:15 AM

4/30/05 12:45 AM

30 MINS

PRODUCTION

DOLORES/GLADSTONE

SIEBEL 7.5 PRD

INCLUDE THE OPPORTUNITY COMMIT FLAG IN THE SIEBEL 7.5 PRD QUOTE HEADER EXTRACTS FOR SAP.

NONE

CHRISTINA D'AMICO (N); CHRIS RIVERS (N); ANN BRUINSMA (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXEEDED.

MOVE MODIFIED SCRIPTS TO PRODUCTION DIRECTORIES, UPDATE SCRIPT'S ENVRIOMENTAL PARAMETERS.

COMMIT FLAG WILL APPEAR IN THE SAP EXTRACT.

SAP EXTRACTS

1086133

ROBERT HAYNES

4/26/05 3:23 PM

21879

DANIEL PECORA

4/30/05 1:00 AM

4/30/05 9:00 AM

4 HOURS

Yes

PRODUCTION

HQ-SQL01

SEE IMPACT FIELD

UPGRADE THE LEVEL OF RDAC (MULTI-PATHING SOFTWARE) FROM 8.40.G2.02 TO 9.10.G2.01 REASON: RDAC LEVEL MUST BE ABOVE VERSION 9 BEFORE THE DISK ARRAY FIRMWARE CAN BE UPGRADED. IT IS ALSO A CURRENCY LEVEL ITEM.

THE FOLLOWING APPLICATIONS WILL SEE A BRIEF OUTAGE WHILE SERVICES ARE FAILING OVER FROM ONE NODE TO THE OTHER; HYPERION, PRICEBOOK, BIZTALK, BLACKBERRY ADMIN CONSOLE, CONTRACT REVIEW, CRC, EPARTNERS, FRED, ORDERS, PORTL/SBA, SALES COMMUNITY, SHAREPOINT, AND STORAGETEK TEMP LICENSE REPOSITORY.

4/19/2

GEORGE SMITH (Y); DWIGHT ALLMON (N); WILLIAM PURCELL (Y); PENELOPE BARTELL (Y); MARK MARTI (Y); JUDY HEIN (Y); CRAIG MCAULIFFE (Y)

REBECCA MATZ (Y); JUDITH KING (Y); WENDY DYAKOVICH (Y); CARLOS SILVA (Y); KATHY GOODELL (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. THE DATABASES WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/13/05 3:41 PM

21880

DANIEL PECORA

4/30/05 1:00 AM

4/30/05 9:00 AM

4 HOURS

Yes

PRODUCTION

HQ-SQL02

SEE IMPACT FIELD

THE FOLLOWING APPLICATIONS WILL SEE A BRIEF OUTAGE WHILE SERVICES ARE FAILING OVER FROM ONE NODE TO THE OTHER; CHANNELSITEQUOTE, CONTRACT REVIEW, CMS, MEDIA, NCOMPASS.

4/19/2

PENELOPE BARTELL (Y); MARK MARTI (Y)

REBECCA MATZ (Y); JUDITH KING (Y); WENDY DYAKOVICH (Y); CARLOS SILVA (Y); KATHY GOODELL (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/13/05 3:42 PM

21881

DANIEL PECORA

4/30/05 1:00 AM

4/30/05 9:00 AM

4 HOURS

Yes

PRODUCTION

HQ-SQL03

SEE IMPACT FIELD

THE FOLLOWING APPLICATIONS WILL SEE A BRIEF OUTAGE WHILE SERVICES ARE FAILING OVER FROM ONE NODE TO THE OTHER; BLACKBERRY ADMIN CONSOLE, HYPERION, PRIMUS, AND REAL ESTATE.

4/19/2

JACKIE HYNES (Y); JUDY HEIN (Y); BARB LARSEN (Y)

JUDITH KING (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/13/05 3:58 PM

21882

DANIEL PECORA

4/30/05 1:00 AM

4/30/05 9:00 AM

4 HOURS

Yes

PRODUCTION

HQ-SQL04

SEE IMPACT FIELD

THE FOLLOWING APPLICATIONS WILL SEE A BRIEF OUTAGE WHILE SERVICES ARE FAILING OVER FROM ONE NODE TO THE OTHER; ASURE, DOCENT, INQUSITE, IPC, KPMG, AND OSIRIS.

4/19/2

CONSTANCE BURKHARD (Y); BARBARA MELTON (N); TAMARA MILLER (Y); ASHIK MOMEN (Y); THOMAS APPS (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y); MARTIN MILES (Y); SARAH BROWN (Y)

JUDITH KING (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/13/05 3:59 PM

21908

ROBERT HAYNES

4/30/05 4:00 AM

4/30/05 2:00 PM

10 HOURS

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

4/26/2

CHRISTINA D'AMICO (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

PROMOTION OF SIEBEL 6.0 QAS REPOSITORY, COMPILATON OF SIEBEL.SRF FILE, CREATION AND DISTRIBUTION OF SIEBEL.SRF KIT, REPLACEMENT OF SIEBEL.SRF WITH NEW COPY AND CYCLE OF APPLICATION SERVICES ON ALL THREE WINDOWS APPLICATION SERVERS

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:56 AM

21916

ROBERT HAYNES

4/30/05 4:00 AM

4/30/05 2:00 PM

12 HOURS

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

4/26/2

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:44 AM

21896

ROBERT HAYNES

4/30/05 8:00 AM

4/30/05 9:00 AM

30 MINS

Yes

PRODUCTION

DOLORES/GLADSTONE

SIEBEL 7.5 PRD

INSTALL AND RUN SIEBEL 7.5.3 ENVRIONMENT VERIFICATION TOOL (EVT) ON DOLORES/GLADSTONE. PRODUCES REPORT FOR UNIX ENVIRONMENT VERIFICATION AND TUNING.

NONE

4/19/2

CHRISTINA D'AMICO (N); ANN BRUINSMA (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING AT MIDNIGHT. RESTORE OF THE DATABASE CAN TAKE 8 TO 10 HOURS. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

INSTALL AND RUN SIEBEL 7.5.3 ENVRIONMENT VERIFICATION TOOL (EVT) ON DOLORES/GLADSTONE. PRODUCES REPORT FOR UNIX ENVIRONMENT VERIFICATION AND TUNING.

ENVRIONMENT VERIFICATION REPORT GENERATED

ENVRIONMENT VERIFICATION

1082327

ROBERT HAYNES

4/15/05 1:49 PM

21849

GLENN EINSPAHR

4/30/05 1:00 PM

4/30/05 5:00 PM

3 HOURS

Yes

PRODUCTION

SERVERS LISTED BELOW

SQL, EXCHANGE BACKUPS

CSE NEEDS TO TROULBLESHOOT A BACKEND ISSUE ON ARRAY 428-1 AND UPGRADE CODE. THE FOLLOWING SERVERS WILL BE IMPACTED:HQ-SQL01,HQ-SQL02,HQ-SQL03,HQ-SQL04,HQ-SQL06,HQ-SQL07,HQ-SQLDEV01,HQ-SQLSTG01,HQ-SQLSTG02,HQ-SQLSTG03, HQ-XTENDO1.

THERE SHOULD NOT BE AN OUTAGE TO SQL SERVICES WHILE THE ARRAY IS OFF-LINE. STEPS ARE BEING TAKEN TO MAINTAIN SERVICE AVAILABILITY. AFTER CSE PERFORMS WORK ON ARRAY, SQL RESOURCES AND SERVICES WILL NEED TO BE RESTARTED. THIS IS NECESSARY FOR THE DISK DEPENDENCY TO BE ADDED BACK TO THE SQL SERVICE. HQ-XTEND01 WILL BE OFF-LINE DURING THE ARRAY OUTAGE.

4/12/2

STANLEY CROUSE (N); JAMES FREW (N); CONSTANCE BURKHARD (Y); CHRIS RIVERS (N); TAMARA MILLER (Y); ANDREW ZARTMAN (Y); JACKIE HYNES (N); DWIGHT ALLMON (Y); JUDITH KING (Y); WILLIAM PURCELL (Y); ASHIK MOMEN (Y); THOMAS APPS (Y); PENELOPE BARTELL (N); JESSE SHAFFER (N); MARK MARTI (Y); JUDY HEIN (Y); WENDELL RUSSELL (Y); RAJEEV ANKIREDDYPALLI (N); BARB LARSEN (Y)

JUDITH KING (Y); WENDY DYAKOVICH (Y); KATHY GOODELL (N)

BACKUPS WILL BE COMPLETED THE NIGHT BEFORE.

MODIFY DEPENDENCIES ON SQL CLUSTER RESOURCES. DISK RESOURCES TAKEN OFF-LINE ON ALL SQL SERVERS. HQ-XTEND01 SHUT DOWN. EXCHANGE BACKUP VOLUMES TAKEN OFF-LINE. CSE WORKS ON ARRAY. CSE NOTIFIES SERVER TEAM ONCE COMPLETE. SERVER TEAM VALIDATES DISK CONNECTIVITY. HQ-XTEND01 BROUGHT ON-LINE. EXCHANGE BACKUP DISK BROUGHT ON-LINE.
SQL RESOURCES TAKEN OFF-LINE AND DISK DEPENDENCIES ADDED. SQL RESOURCES BROUGHT ON-LINE. SEV 1 TICKETS WILL BE OPENED TO APPROPRIATE APPLICATION SUPPORT TEAMS.

ALL DISK WILL BE ACCESSABLE

GLENN EINSPAHR

4/8/05 2:03 PM

Sunday, May 01, 2005

21776

DANIEL PECORA

5/1/05 7:00 AM

5/1/05 7:00 PM

6 HOURS

Yes

PRODUCTION

CONUNDRUM

SEE IMPACT FIELD

UPGRADE THE VERITAS FILE SYSTEM AND VOLUME MANAGER VERSION TO 4.0. REASON: THE VERSION CURRENTLY ON THE SERVER IS WILL NOT BE SUPPORTED AFTER 2005.

THE FOLLOWING APPLICATIONS/DATABASES WILL NOT BE AVAILABLE DURING THE UPGRADE; PINNACLE SNAPSHOT, ECOM, HR/PTO VACATION, RESUMIX, SWATS, LEGACY WAREHOUSE, SIEBEL 6.0. ALSO, WINDOWS SERVERS LSV-APPS08/11/24 WILL NEED A REBOOT ONCE THE SERVER IS BACK ONLINE.

4/19/2

CHRISTINA D'AMICO (Y); WARREN ROSENBLUM (Y); BARBARA RUCKER (Y); CARLA LEET (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y); ROBERT HAYNES (Y); JUDITH KING (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\VERITAS UPGRADES

HW/SW CURRENCY

N/A

DANIEL PECORA / JOSE SALAS

3/24/05 1:07 PM

Monday, May 02, 2005

21615

DANIEL TRUJILLO

5/2/05 4:00 PM

5/2/05 8:00 PM

120 MINS

Yes

PRODUCTION

FLASH - HAYWARD, CA WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE FLASH - HAYWARD, CA OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

4/12/2

KATHY GREENBERG (Y)

JAMES WAMSLEY (Y)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/24/05 5:39 PM

Tuesday, May 03, 2005

21467

DANIEL TRUJILLO

5/3/05 9:00 AM

5/3/05 1:00 PM

120 MINS

Yes

PRODUCTION

HOLLYWOOD, FL WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE HOLLYWOOD, FL (MIAMI) OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

2/23/2

WILLIAM BRUCE (N)

JAMES WAMSLEY (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. VALIDATION BY LOCAL OFFICE STAFF

WAN CONVERSION

N/A

DANIEL TRUJILLO / RONALD STEVENS

2/14/05 9:41 AM

Future Re

21617

DANIEL TRUJILLO

5/3/05 4:30 PM

5/3/05 8:30 PM

120 MINS

Yes

PRODUCTION

FLASH DENVER, CO WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE FLASH LOGISTICS, DENVER OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

4/19/2

KATHY GREENBERG (Y)

JAMES WAMSLEY (Y)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/24/05 5:43 PM

21628

DANIEL TRUJILLO

5/3/05 6:00 PM

5/3/05 11:00 PM

120 MINS

Yes

PRODUCTION

WIPRO REDWOOD CITY WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE WIPRO TECHNOLOGIES REDWOOD CITY, CA PARTNER CONNECTION OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 30-45 MINUTES WHILE EXISTING CISCO ROUTER IS RECONFIGURED FOR THE QWEST IQ NETWORK (WE ARE NOT REPLACING AN EXISTING ROUTER AT THIS SITE)

4/19/2

ROBERT YOUNKIN (N)

JAMES WAMSLEY (Y)

RE-CONFIGURE THE CISCO ROUTER TO THE MCI WAN CONFIGURATION. RE-CONNECT EXISTING MCI WAN LINK, TEST CONNECTIVITY VIA MCI WAN CONSOLE.

1 - TAKE ROUTER OFFLINE. 2 - RECONFIGURE THE ROUTER FOR THE NEW ROUTING PROTOCOL (BORDER GATEWAY PROTOCOL) ON THE QWEST IQ WAN. 3 - TURN UP THE NEW QWEST CIRCUIT AND TEST FOR CONNECTIVITY

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/25/05 4:24 PM

21918

LESLIE CHISUM

5/4/05 7:30 AM

5/4/05 8:30 AM

30 MINS

Yes

PRODUCTION

SUGERLOAF

NETWORK MONITORING

MOVE SINGLE SOURCE POWER DROP FOR SERVER SUGERLOAF FROM CPC 1 TO CPC 10 SO THAT CPC CAN BE REPLACED.

NETWORK MONITORING WILL BE UNAVAILABLE WHILE SERVER IS POWERED DOWN FOR POWER DROP CHANGE.

4/26/2

WARREN ROSENBLUM (Y)

RITA ROTE (Y)

RECONNECT SERVER TO CPC 1 POWER SOURCE

POWER SOURCE FROM CPC 1 WILL BE UNPLUGGED AND LINE FROM CPC 10 WILL BE PLUGGED IN.

SERVER POST TEST.

1083381

LESLIE CHISUM

4/19/05 2:04 PM

21885

DANIEL PECORA

5/4/05 9:00 AM

5/4/05 3:00 PM

3 HOURS

Yes

PRODUCTION

HQ-SSV01

CAMPUS SECURITY SERVER

THE SECURITY ARCHIVING SERVICES WILL BE UNAVAILABLE DURING THE DRIVER UPGRADE. SECURITY SCANNING WILL STILL BE AVAILABLE ON HQ-SSV02.

4/19/2

TAMARA MILLER (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. THE SECURITY APPLICATION WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/14/05 9:06 AM

21886

DANIEL PECORA

5/4/05 9:00 AM

5/4/05 3:00 PM

3 HOURS

Yes

PRODUCTION

HQ-SSV02

CAMPUS SECURITY SERVER

THE SECURITY ARCHIVING SERVICES WILL BE UNAVAILABLE DURING THE DRIVER UPGRADE. SECURITY SCANNING WILL STILL BE AVAILABLE ON HQ-SSV01.

4/19/2

TAMARA MILLER (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. THE SECURITY APPLICATION WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/14/05 9:07 AM

21984

KEITH HUITT

5/4/05 9:00 AM

5/5/05 5:00 PM

2 DAYS

N/A

DEVELOPMENT

LSV-ITS02

SAP ITS

UPGRADE ITS FROM VERSION 610 TO VERSION 620 TO SUPPORT THE WORKPLACE TO ENTERPRISE PORTAL PROJECT.

ITS DEVELOPMENT. ESS/ITS SUPPORT WILL BE DONE FROM THE ITS INSTANCES (DVL/TST/QAS) THAT ARE NOW ON LSV-TST01.

-- NO BUSINESS APPROVER(S) ASSIGNED --

WARREN ROSENBLUM (N); GREG SCHAFER (N)

UNINSTALL VERSION 620 AND INSTALL 610 THEN COPY THE CURRENT TEMPLATE AND MIMES FROM THE BACKUP THAT WILL BE TAKEN PRIOR TO ANY WORK BEING DONE ON THE SERVER.

I WILL BE UNINSTALLING THE CURRENT VERSION (610) OF ITS ON LSV-ITS02 THEN USING THE SAP INSTALLATION TOOL SAPINST I WILL THEN INSTALL THE 620 INSTANCES FOR DVL, TST AND QAS. AFTER THE INSTALLATION IS COMPLETE I WILL COPY OVER THE CUSTOM EXTERNAL SITES TEMPLATES AND MIMES FROM THE BACKUP (Z* FOLDERS).

I'M ABLE TO ACCESS SAP DVL, TST AND QAS VIA THE ITS SERVER (WEB BROWSER). I WILL ALSO BE ABLE TO ACCESS THE ITS ADMIN TOOL.

WORKPLACE MIGRATION

KEITH HUITT

4/28/05 11:28 AM

21605

DANIEL TRUJILLO

5/4/05 5:00 PM

5/4/05 9:00 PM

120 MINS

Yes

PRODUCTION

PCS-FREEMONT, CA WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE PCS PARTNER CONNECTION - FREEMONT, CA OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 5-10 MINUTES WHILE THE LOCAL AREA NETWORK IS CUTOVER FROM EXISTING MCI WAN & ROUTER TO NEW QWEST WAN & NEW ROUTER. NEW ROUTER AND CIRCUIT WILL BE INSTALLED AND TESTED PRIOR TO THE CUTOVER IN ORDER TO MINIMIZE DISRUPTION. ACTUAL CUTOVER TIME IS SCHEDULED FOR 12:00 PM

4/12/2

KATHY GREENBERG (Y)

JAMES WAMSLEY (Y)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/24/05 4:29 PM

21969

BRAD BALLARD

5/5/05 8:00 AM

5/5/05 12:00 PM

4 HOURS

PRODUCTION

FARWELL, KATAKA, ELBERT

CIF DATA WAREHOUSE

WEEKLY PROMOTION OF CIF CODE, DATABASE AND SCHEDULING CHANGES, AND DATA MAINTENANCE

NO SERVER OR DATABASE OUTAGE, AGREEMENT WITH AFFECTED USERS WILL BE NEGOTIATED PRIOR TO WINDOW.

CHERYL LANDWEHR (N); CARLA LEET (N)

SUE TORRERO (N)

DEFINED AND APPROVED BEFORE WINDOW

CIF SUPPORT

BRAD BALLARD / JABAKUMAR ISAAC

4/26/05 10:34 AM

21630

DANIEL TRUJILLO

5/5/05 9:00 AM

5/5/05 1:00 PM

120 MINS

Yes

PRODUCTION

BELL SOUTH- JACKSON WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE BELL SOUTH - JACKSON, MS OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 30-45 MINUTES WHILE EXISTING CISCO ROUTER IS RECONFIGURED FOR THE QWEST IQ NETWORK (WE ARE NOT REPLACING AN EXISTING ROUTER AT THIS SITE)

4/19/2

LARRY MANUEL (N)

JAMES WAMSLEY (Y)

RE-CONFIGURE THE CISCO ROUTER TO THE MCI WAN CONFIGURATION. RE-CONNECT EXISTING MCI WAN LINK, TEST CONNECTIVITY VIA MCI WAN CONSOLE.

1 - TAKE ROUTER OFFLINE. 2 - RECONFIGURE THE ROUTER FOR THE NEW ROUTING PROTOCOL (BORDER GATEWAY PROTOCOL) ON THE QWEST IQ WAN. 3 - TURN UP THE NEW QWEST CIRCUIT AND TEST FOR CONNECTIVITY

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/25/05 4:34 PM

21835

STEPHEN PARKER

5/5/05 11:00 AM

5/5/05 12:00 PM

1 HOURS

Yes

PRODUCTION

HQ-WEB01

WORK ORDER - 1077063 ADD "GRANT SPECIAL ACCESS" TO REWARD AND RECOGNITION. DOCUMENTATION ON WO AVAILABLE AT LSV-DFS01/BET/PROJECTS/6-WORK ORDERS/E-BUSINESS/1077063

HR - REWARD AND RECOGNITION. NO REBOOT OR IIS RESTART REQUIRED.

4/19/2

BARBARA RUCKER (Y)

SARAH KENNEDY (Y)

THE OLD ASPS HAVE BEEN COPIED TO A SAVE CODE LOCATION. IF THE MOVE FAILS, THE OLD ASPS WILL BE RESTORED.

APS'S WILL BE MOVED FROM THE DEVELOPMENT ENVIROMENT HQ-DEV01 TO THE PRODUCTION ENVIROMENT HQ-WEB01

ASP DATES IN PRODUCTION WILL MATCH THOSE IN DEVELOPMENT. UPON MOVEMENT, THE PRODUCTION SYSTEM WILL IMMEDIATELY BE TESTED FOR FUNCTIONALITY BY THE DEVELOPER AND CUSTOMER.

WORK ORDER

1077063

STEPHEN PARKER

4/6/05 12:41 PM

21821

SCOTT ANDERSEN

5/5/05 6:00 PM

5/5/05 7:00 PM

60 MINS

Yes

PRODUCTION

HQ-ASP01

PORTAL ADMIN

IMPLEMENTING PRODUCTION PORTAL ADMIN SITE FOR MAINTAINING SBA PORTAL SECURITY.

NONE - NO CURRENT USERS IN PRODUCTION. BILL PURCELL USING DEVELOPMENT VERSION UNTIL PRODUCTION IS AVAILABLE.

4/19/2

WILLIAM PURCELL (N)

BRADFORD ANDERSON (N); SCOTT ANDERSEN (Y)

REMOVE SITE.

CREATE A NEW WEBSITE ON HQ-ASP01. THE WEB SITE SHOULD BE NAMED PORTALADMIN, URL IS PORTALADMIN.STORTEK.COM. (DNS ENTRY ALREADY MADE.) A NEW APP POOL WILL ALSO NEED TO BE CREATED WITH AN IDENTITY OF LOUISVILLE\SVC-SHAREPOINTSECSA.

APPLICATION IS AVAILABLE.

SBA PORTAL

SCOTT ANDERSEN / CHRIS WILPER

4/1/05 11:51 AM

21887

DANIEL PECORA

5/5/05 8:00 PM

5/6/05 4:00 AM

4 HOURS

Yes

PRODUCTION

LSV-NAS01

CORPORATE WINS (HQ) AND DHCP (HQ/NA) CLUSTER

UPGRADE THE LEVEL OF RDAC (MULTI-PATHING SOFTWARE) FROM 8.30.92 TO 9.10.G2.01 REASON: RDAC LEVEL MUST BE ABOVE VERSION 9 BEFORE THE DISK ARRAY FIRMWARE CAN BE UPGRADED. IT IS ALSO A CURRENCY LEVEL ITEM.

SERVICES: WINS/DHCP/CISCO SECURE, AND IXOS ORDER LOAD BALANCER (USER INITIATED). NO OUTAGE FOR THE FOLLOWING; WINS/DHCP/CISCO SECURE/IXOS. SINCE THE TWO SERVERS ARE CLUSTERED, THERE WILL ONLY BE A BRIEF MOMENT WHEN WINS/DHCP/IXOS/CISCO SECURE SERVICES ARE FAILING OVER FROM ONE NODE TO THE OTHER NODE AND BACK AFTER THE INSTALL HAS COMPLETED. EXPECT 2-4 FAIL-OVERS TO OCCUR DURING THE UPGRADE.

4/19/2

WARREN ROSENBLUM (Y); DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

DANIEL PECORA (Y)

IF NECESSARY, THE ORIGINAL VERSION WOULD BE REINSTALLED. THE ONLY PROBLEM WITH THAT IS, IT WILL HOLD UP OUR MADATORY DISK ARRAY CODE UPGRADE. IF A FULL SERVER RESTORE IS REQUIRED, 24 HOURS MAY BE NEEDED. NORMAL ESCALATION PROCEUDRES WOULD BE USED IF PROBLEMS SHOULD ARISE. SINCE WE ARE UPGRADING ONE SIDE OF THE CLUSTER AT A TIME, IF PROBLEMS ARISE, WE CAN EITHER STOP AND FIX THE PROBLEM, OR REVERT BACK, OR RUN ON ONE SIDE OF THE CLUSTER. MANAGENMENT CAN MAKE THAT DECISION.

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. THE SERVICES (WINS/DHCP/CISCO SECURE, AND IXOS ORDER LOAD BALANCER) WILL BE CHECKED AFTER THE UPGRADE HAS BEEN COMPLETED.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/14/05 9:52 AM

21888

DANIEL PECORA

5/5/05 8:00 PM

5/6/05 4:00 AM

4 HOURS

Yes

PRODUCTION

LSV-NAS02

CORPORATE WINS (HQ) AND DHCP (HQ/NA) CLUSTER

4/19/2

WARREN ROSENBLUM (Y); DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

DANIEL PECORA (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. THE SERVICES (WINS/DHCP/CISCO SECURE, AND IXOS ORDER LOAD BALANCER) WILL BE CHECKED AFTER THE UPGRADE HAS BEEN COMPLETED.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/14/05 9:52 AM

21627

DANIEL TRUJILLO

5/6/05 10:00 AM

5/6/05 2:00 PM

120 MINS

Yes

PRODUCTION

LITTLE ROCK, AR WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE LITTLE ROCK, AR OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 30-45 MINUTES WHILE EXISTING CISCO ROUTER IS RECONFIGURED FOR THE QWEST IQ NETWORK (WE ARE NOT REPLACING AN EXISTING ROUTER AT THIS SITE)

4/19/2

GEOFFREY RENNIE (N)

JAMES WAMSLEY (N)

RE-CONFIGURE THE CISCO ROUTER TO THE MCI WAN CONFIGURATION. RE-CONNECT EXISTING MCI WAN LINK, TEST CONNECTIVITY VIA MCI WAN CONSOLE.

1 - TAKE ROUTER OFFLINE. 2 - RECONFIGURE THE ROUTER FOR THE NEW ROUTING PROTOCOL (BORDER GATEWAY PROTOCOL) ON THE QWEST IQ WAN. 3 - TURN UP THE NEW QWEST CIRCUIT AND TEST FOR CONNECTIVITY

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/25/05 4:20 PM

21799

TONY HUFF

5/6/05 12:00 PM

5/6/05 3:00 PM

1 HOURS

Yes

PRODUCTION

NISA

NETBACKUP

GREG SHAW IS REQUESTING THAT WE ADD A SYSKONNECT CARD TO SERVER NISA AS THE PRIMARY GIGABIT INTERFACE.

NO IMPACT, ALL NETBACKUP FUNCTIONS WILL BE FAILED OVER TO STAR.

4/5/20

DWIGHT ALLMON (N)

TONY HUFF (N)

REPLACING THE SYSKONNECT CART WITH THE ORIGINAL GIG-ETHER CARD. BACKUPS WILL HAVE RUN ON THE PREVIOUS DAY.

SERVICES ON NISA WILL BE FAILED OVER TO STAR. SYSTEM WILL BE BROUGHT DOWN. CSE WILL REPLACE THE GIG-ETHER CARD WITH THE NEW SYSKONNECT CARD. SYSTEM WILL BE BROUGHT BACKUP. THE NEW SYSKONNECT CARD WILL BE CONFIGUED. THE SYSTEM WILL BE REBOOTED AND ASSUMME IT'S NETBACKUP SERVICES.

IFCONFIG -A

1071078

TONY HUFF

3/29/05 1:58 PM

21953

DANIEL TRUJILLO

5/6/05 5:00 PM

5/6/05 10:00 PM

120 MINS

PRODUCTION

NORCROSS, GA WAN ROUTER

QWEST DOMESTIC WAN

RESCHEDULED PER CR 21598: CONVERT THE NORCROSS, GA OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN. INSTALL UPGRADED BANDWIDTH ON QWEST WAN: FROM 4.5MBIT TO 6.0MBIT.

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST MOMENTARILIY WHILE THE LOCAL AREA NETWORK IS CUTOVER FROM EXISTING MCI WAN & ROUTER TO NEW QWEST WAN & NEW ROUTER. NEW ROUTER AND CIRCUIT WILL BE INSTALLED AND TESTED PRIOR TO THE CUTOVER IN ORDER TO MINIMIZE DISRUPTION. ACTUAL CUTOVER TIME IS SCHEDULED FOR 8:00 PM EST

4/26/2

MARY MILLS (N); JENNIFER ODEN (N); JAMES PEPPERCORN (N); DENISE KAROLL (N); JOHN ROSS (N)

JAMES WAMSLEY (N); CURTIS CARROLL (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

DANIEL TRUJILLO / JAMES WAMSLEY

4/25/05 8:42 AM

21867

LAWRENCE STENGER

5/6/05 6:00 PM

5/6/05 8:00 PM

30 MINS

Yes

PRODUCTION

ENTERPRISE EXCHANGE SYSTEM

EXCHANGE 2003

TURN ON EXCHANGE 2003 NATIVE MODE IN OUR WORLD WIDE EXCHANGE 2003 ENVIRONMENT

ALL E-MAIL USERS COULD BE IMPACTED. NO OUTAGE IS PREDICTED FOR USERS.

4/19/2

DWIGHT ALLMON (N); MARTIN MILES (N)

JAMES FREW (N); PAUL CHARLISH (N)

TBD

TURN ON EXCHANGE 2003 NATIVE MODE.

EXCHANGE 2003 SERVERS ARE IN NATIVE MODE

WORK ORDER # 1081064

1081064

RICK ANTCLIFF / PAUL CHARLISH

4/12/05 4:21 PM

21976

SATISH VEGESNA

5/6/05 7:00 PM

5/6/05 7:30 PM

30 MINS

PRODUCTION

MCKENNA & WASSACH

CLARIFY

THIS IS A STANDARD CHANGE CONTROL FOR ANY CLARIFY NON SCHEMA CHANGES TO BE RELEASD FOR THE WEEK. THIS WILL REQUIRE NO DOWN TIME TO USERS.

SINCE CHANGE WILL REQUIRE NO DOWN TIME TO USERS, THE USERS NEED TO UPDATE THEIR DESKTOP TO GET THE LATEST CODE. THE DETAILED IMPACT WILL BE COMMUNICATED TO THE USER SEPARATELY.

WARREN ROSENBLUM (N); BARB LARSEN (N)

WILLIAM MALLOT (N)

PROMOTE THE PREVIOUS VERSION OF THE CODE FROM SOURCE SAFE.

SEND COMMUNICATION TO USERS ON THE CHANGE. PROMOTE THE NEW CODE TO PRODUCTION. VALIDATE THE CHANGES. VALIDATE THE SYSTEM. RELEASE THE SYSTEM TO USERS.

PERFORM THE VALIDATION TASKS FOR THE CHANGE.

STANDARD FRIDAY NIGHT 7:00 PM

SATISH VEGESNA

4/26/05 3:39 PM

21919

CARLOS SILVA

5/6/05 7:00 PM

5/7/05 12:00 AM

2 HOURS

Yes

PRODUCTION

XX-PTL01 AND XX-PTL02

SHAREPOINT PORTAL

IMPLEMENT CODE AND DATABASE CHANGES TO PORTAL, SBA AND SALES COMMUNITY.

ALL PORTAL APPLICATIONS (SBA AND SALES COMM) WILL BE MOMENTARILY UNAVAILABLE.

4/26/2

WILLIAM PURCELL (N); PENELOPE BARTELL (N)

CARL NEER (Y); CARLOS SILVA (Y); SCOTT ANDERSEN (Y)

RUN THE INSTALLATION JOBS FOR THE PORTAL APPLICATIONS POINTING TO PREVIOUS RELEASE.

RECORD THE CURRENT APPLICATION RELEASE. EXECUTE THE INSTALLATION JOBS FOR THE PORTAL APPLICATIONS AND EXECUTE THE DATABASE SCRIPTS.

PORTAL AND APPLICATIONS ARE AVAILABLE THRU HTTPS://PORTAL.STORAGETEK.COM

PORTAL

CARLOS SILVA / COREY EVANS

4/19/05 2:47 PM

21930

DANIEL PECORA

5/6/05 8:00 PM

5/7/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCHPF01

CORPORATE EMAIL PUBLIC FOLDER CLUSTER

UPGRADE THE LEVEL OF RDAC (MULTI-PATHING SOFTWARE) FROM 8.40.3201 TO 9.10.G2.01 REASON: RDAC LEVEL MUST BE ABOVE VERSION 9 BEFORE THE DISK ARRAY FIRMWARE CAN BE UPGRADED. IT IS ALSO A CURRENCY LEVEL ITEM.

NONE - SINCE THE SERVERS ARE CLUSTERED, THERE WILL ONLY BE A BRIEF MOMENT WHEN MAIL IS NOT ROUTING WHILE SERVICES ARE FAILING OVER FROM THE ACTIVE NODE TO THE PASSIVE NODE, AND BACK AFTER THE INSTALL HAS COMPLETED.

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

BACKUPS WILL BE CONFIRMED BEFORE THE UPGRADE BEGINS. IF NECESSARY, THE ORIGINAL DRIVER VERSION WOULD BE REINSTALLED. THE ONLY PROBLEM WITH THAT IS, IT WILL HOLD UP OUR MADATORY DISK ARRAY CODE UPGRADE. IF A FULL SERVER RESTORE IS REQUIRED, 24 HOURS MAY BE NEEDED. NORMAL ESCALATION PROCEUDRES WOULD BE USED IF PROBLEMS SHOULD ARISE.

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 1:51 PM

21931

DANIEL PECORA

5/6/05 8:00 PM

5/7/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCHPF04

CORPORATE EMAIL PUBLIC FOLDER CLUSTER

UPGRADE THE LEVEL OF RDAC (MULTI-PATHING SOFTWARE) FROM 8.41.3007 TO 9.10.G2.01 REASON: RDAC LEVEL MUST BE ABOVE VERSION 9 BEFORE THE DISK ARRAY FIRMWARE CAN BE UPGRADED. IT IS ALSO A CURRENCY LEVEL ITEM.

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 1:51 PM

21838

CYNTHIA FOREMAN

5/7/05 1:00 AM

5/7/05 9:00 AM

8 HOURS

Yes

PRODUCTION

SAN MIGUEL

CLARIFY

REORG CLARIFY TABLES TO IMPROVE PERFORMANCE

CLARIFY WILL BE UNAVAILABLE

4/26/2

BARB LARSEN (Y)

WILLIAM MALLOT (Y); JUDITH KING (N)

RESTORE FROM COLD BACKUP

REORG CLARIFY TABLES TO IMPROVE PERFORMANCE

FRAGMENTATION WILL BE REDUCED

CYNTHIA FOREMAN

4/6/05 3:28 PM

21752

KIM CHAMPOUX

5/7/05 1:00 AM

5/7/05 1:00 PM

8 HOURS

Yes

PRODUCTION

LSV-APPS37

PRIMUS

UPGRADE PRIMUS FROM 5.2 SP1 TO 6.0

PRIMUS PRODUCTION USERS - TEC

4/5/20

MELVIN NELSON (N); BARB LARSEN (N)

KIM CHAMPOUX (N)

RE-INSTALL PRIMUS 5.2 SP1

1) UNINSTALL PRIMUS 5.2 SP1 2) INSTALL PRIMUS 6.0

PRIMUS FUNCTIONS WORK PROPERLY

1032616

KIM CHAMPOUX

3/23/05 4:59 PM

21753

KIM CHAMPOUX

5/7/05 1:00 AM

5/7/05 1:00 PM

8 HOURS

Yes

PRODUCTION

LSV-APPS40

PRIMUS

UPGRADE PRIMUS FROM 5.2 SP1 TO 6.0

PRIMUS PRODUCTION USERS - TEC

4/5/20

MELVIN NELSON (N); BARB LARSEN (N)

KIM CHAMPOUX (N)

RE-INSTALL PRIMUS 5.2 SP1

1) UNINSTALL PRIMUS 5.2 SP1 2) INSTALL PRIMUS 6.0

PRIMUS FUNCTIONS WORK PROPERLY

1032616

KIM CHAMPOUX

3/23/05 5:01 PM

21754

KIM CHAMPOUX

5/7/05 1:00 AM

5/7/05 1:00 PM

8 HOURS

Yes

PRODUCTION

LSV-APPS39

PRIMUS

UPGRADE PRIMUS FROM 5.2 SP1 TO 6.0

PRIMUS PRODUCTION USERS - TEC

4/5/20

MELVIN NELSON (N); BARB LARSEN (N)

KIM CHAMPOUX (N)

RE-INSTALL PRIMUS 5.2 SP1

1) UNINSTALL PRIMUS 5.2 SP1 2) INSTALL PRIMUS 6.0

PRIMUS FUNCTIONS WORK PROPERLY

1032616

KIM CHAMPOUX

3/23/05 5:04 PM

21755

KIM CHAMPOUX

5/7/05 1:00 AM

5/7/05 1:00 PM

8 HOURS

Yes

PRODUCTION

LSV-APPS41

PRIMUS

UPGRADE PRIMUS FROM 5.2 SP1 TO 6.0

PRIMUS PRODUCTION USERS - TEC

4/5/20

MELVIN NELSON (N); BARB LARSEN (N)

KIM CHAMPOUX (N)

RE-INSTALL PRIMUS 5.2 SP1

1) UNINSTALL PRIMUS 5.2 SP1 2) INSTALL PRIMUS 6.0

PRIMUS FUNCTIONS WORK PROPERLY

1032616

KIM CHAMPOUX

3/23/05 5:06 PM

21925

JUDY JOHNSON

5/7/05 1:00 AM

5/9/05 3:00 AM

48 HOURS

Yes

PRODUCTION

SAP PRODUCTION

SAP

IMPLEMENT ACTUAL COST/MATERIAL LEDGER FUNCTIONALITY INTO SAP. THIS WILL INCLUDE TRANSPORTS FOR CONFIGURATION AND DEVELOPMENT AS WELL AS CONVERSIONS.

INVENTORY CONTROL.SHOP FLOOR CONTROL - PRA & COL WAREHOUSING - PRA & COL MASTER SCHEDULING ORDER MANAGEMENT ACCOUNTS PAYABLE TRAFFIC OPERATIONS - PRA & COL

4/26/2

KERRY BEARLY (Y)

WARREN ROSENBLUM (Y)

DEACTIVATE THE ACTUAL COST/MATERIAL LEDGER MODULE THROUGH CONFIGURATION.

SAP TRANSPORTS WILL BE MIGRATED TO PRODUCTION RIGHT AFTER APRIL MM PERIOD CLOSE. THREE CONVERSION PROGRAMS WILL THEN EXECUTE.

CONFIGURATION IS IN PRODUCTION AND MATERIALS ARE CONVERTED.

ACTUAL COST/MATERIAL LEDGER

JUDY JOHNSON / JOSEPH WIGGINS

4/21/05 11:39 AM

21901

ROBERT HAYNES

5/7/05 4:00 AM

5/7/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

4/26/2

CHRISTINA D'AMICO (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:50 AM

21909

ROBERT HAYNES

5/7/05 4:00 AM

5/7/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

4/26/2

CHRISTINA D'AMICO (N); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:36 AM

21728

DAN LIVINGSTON

5/7/05 8:00 AM

5/7/05 4:00 PM

5 HOURS

Yes

PRODUCTION

ELBERT

P12 - ACES CANADA

UPGRADE THE P12 DATABASE FROM 8.1.6.3 TO 9.2.0.6. THIS UPGRADE IS PART OF THE WORLDWIDE UPGRADE OF THE ACES ENVIRONMENTS TO ORACLE VERSION 9I

DATABASE WILL BE UNAVAILABLE TO ALL USERS OF ACES CANADA (P12 DATABASE)

4/12/2

BARB LARSEN (N); SALIM PATEL (N); GURPREET THATHGUR (N)

BALAMURUGAN SANKARANARAYANAN (N)

DATABASE WILL BE RESTORED FROM BACKUP TAKEN IMMEDIATELY PRIOR TO UPPGRADE

1) BACKUP THE DATABASE 2) CHANGE ORACLE_HOME TO THE 817 ORACLE HOME, 3) UPGRADE DATABASE TO 8174, 4) UPGRADE DATABASE TO 9.2.0.6, 5) PERFORM ALL CHANGEOVER WORK

DATABASE WILL BE AVAILABLE AS ORACLE V 9.2.0.6

ACES

1072217

DAN LIVINGSTON

3/18/05 11:11 AM

21741

DANIEL TRUJILLO

5/9/05 10:00 AM

5/9/05 1:00 PM

30 MINS

Yes

PRODUCTION

PITTSFORD, NY WAN ROUTER

QWEST DOMESTIC WAN

FOLLOW-UP PER FAILED CR# 21463. CONVERT THE PITTSFORD, NY OFFICE FROM THE DOMESTIC MCI WAN TO THE DOMESTIC QWEST WAN.

BRIEF LOSS IN WAN CONNECTIVITY WHILE THE LAN CONNECTION ON CISCO SWITCH IS MOVED OVER FROM EXISTING MCI WAN ROUTER TO THE NEW QWEST WAN ROUTER.

3/29/2

RANDOLPH BLAKESLEE (N)

JAMES WAMSLEY (N)

CUT THE LAN BACK OVER TO THE EXISTING MCI SOLUTION TO MAINTAIN WAN CONNECTIVITY.

NEW QWEST WAN CIRCUIT IS INSTALLED AND READY, NEW ROUTER IS READY. 1- ACTIVATE NEW CIRCUIT WITH QWEST ENGINEERING. 2 - TEST CIRCUIT CONNECTIVITY. 3 - CUT OVER LAN FROM CISCO SWITCH TO THE NEW ROUTER. 4 - TEST CONNECTIVITY

USERS IN OFFICE CAN ACCESS E-MAIL AND OTHER APPLICATIONS HOSTED IN LOUISVILLE OVER THE QWEST WAN.

WAN CONVERSION

DANIEL TRUJILLO / JAMES WAMSLEY

3/22/05 10:38 AM

21933

DANIEL PECORA

5/9/05 8:00 PM

5/10/05 4:00 AM

4 HOURS

Yes

PRODUCTION

NA-EXCH01

NORTH AMERICA CORPORATE EMAIL CLUSTER

NONE - SINCE THE SERVER IS CLUSTERED, THERE WILL ONLY BE A BRIEF MOMENT WHEN MAIL IS NOT ROUTING WHILE SERVICES ARE FAILING OVER FROM THE ACTIVE NODE TO THE PASSIVE NODE, AND BACK AFTER THE INSTALL HAS COMPLETED.

4/26/2

DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/21/05 2:15 PM

21934

DANIEL PECORA

5/9/05 8:00 PM

5/10/05 4:00 AM

4 HOURS

Yes

PRODUCTION

NA-EXCH04

NORTH AMERICA CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/21/05 2:16 PM

21956

JOHN GRANT

5/10/05 10:00 AM

5/10/05 11:00 AM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-020 CUMULATIVE SECURITY UPDATE FOR INTERNET EXPLORER VIA SMS TO PROTECT AGAINST MULTIPLE VULNERABILITIES. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS CRITICAL (8.3/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE MEDIUM-HIGH (8/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN AS A WEEKLY DISTRIBUTION.

LOW IMPACT - THE INSTALL WILL BE RUN IN THE BACKGROUND AND THE REBOOT WILL BE SUPRESSED IN ORDER TO MINIMIZE CUSTOMER IMPACT. THE SIZE OF THIS PATCH FOR EACH VERSION OF INTERNET EXPLORER IS AS FOLLOWS: INTERNET EXPLORER 5.01 SP3 AND SP4 - 2.66MB, INTERNET EXPLORER 6 SP1 - 4.01MB. THIS PATCH WILL BE CONFIGURED TO AVOID SLOW CONNECTION SPEEDS DUE TO THE FACT THAT IT IS SO LARGE.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 10:24 AM

21962

BRENT VAN SICKLE

5/10/05 10:00 AM

5/10/05 3:00 PM

3 HOURS

Yes

PRODUCTION

ELBERT

SFA1ARD (SIEBEL 6.0 ARCHIVE DATABASE)

RAY LAFRANCE IS REQUESTING THAT THE SFA1ARD(SIEBEL 6.0 ARCHIVE) DATABASE BE BUILT ON BLADESTORE.

ACCESS TO THE DATABASE WILL BE UNAVILABLE DURING THE MOVE.

4/26/2

WARREN ROSENBLUM (Y)

JUDITH KING (N)

RESTORE THE COLD BACKUP TAKEN PRIOR TO STARTING.

1. A COLD BACKUP OF THE DATABASE WILL BE TAKE PRIOR TO THE MOVE. 2. A NEW CONTROL CREATE SCRIPT WILL BE GENERATED. 3. THE DATABASE FILES WILL BE MOVED TO THE BLADESTORE. 4. THE CONTROL FILE SCRIPT WILL BE MODIFIED WITH THE NEW LOCATION OF THE DATABASE FILES. 5. THE CONTROL FILE SCRIPT WILL BE RUN. 6. TAKE A COLD BACKUP WHEN FINISHED.

THE CREATE CONTROL FILE SCRIPT RUNS WITHOUT ERRORS AND I CAN CONNECT TO THE SFA1ARD DATABASE REMOTELY.

BRENT VAN SICKLE

4/25/05 2:36 PM

21957

JOHN GRANT

5/10/05 11:00 AM

5/10/05 12:00 PM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-019 PATCH FOR MICROSOFT WINDOWS OPERATING SYSTEMS VIA SMS TO PROTECT AGAINST VULNERABILITIES IN TCP/IP WHICH COULD ALLOW REMOTE CODE EXECUTION AND DENIAL OF SERVICE. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS CRITICAL (10/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE HIGH (10/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN AS A WEEKLY DISTRIBUTION.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 10:40 AM

21958

JOHN GRANT

5/10/05 12:00 PM

5/10/05 1:00 PM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-022 PATCH FOR MSN MESSENGER VIA SMS TO PROTECT AGAINST A VULNERABILITY IN MSN MESSENGER WHICH COULD LEAD TO REMOTE CODE EXECUTION. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS CRITICAL (10/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE HIGH (10/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN WEEKLY.

LOW IMPACT - THE INSTALL WILL BE RUN IN THE BACKGROUND AND THE REBOOT WILL BE SUPRESSED IN ORDER TO MINIMIZE CUSTOMER IMPACT. THE SIZE OF THIS PATCH IS AS FOLLOWS: MSN MESSENGER 6.2 - 5.12MB - 40.91MB. THIS PATCH WILL BE CONFIGURED TO AVOID SLOW CONNECTION SPEEDS DUE TO THE FACT THAT IT IS SO LARGE.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 10:50 AM

21959

JOHN GRANT

5/10/05 1:00 PM

5/10/05 2:00 PM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-017 PATCH FOR MICROSOFT WINDOWS OPERATING SYSTEMS VIA SMS TO PROTECT AGAINST A VULNERABILITY IN MESSAGE QUEUING WHICH COULD ALLOW REMOTE CODE EXECUTION. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS IMPORTANT (10/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE HIGH (10/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN AS A WEEKLY DISTRIBUTION.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 11:14 AM

21973

MICHAEL GRANGER

5/10/05 1:00 PM

5/10/05 3:00 PM

30 MINS

Yes

PRODUCTION

MAKE CHANGES ON THE ROUTING BETWEEN THE RMS-SOC IN SOUTHBOROUGH AND THE STORAGETEK NETWORK SO THAT WE HAVE PERMANENT CONNECTIVITY BETWEEN THE TWO ENVIRONMENTS WITHOUT THE NEED FOR VPN, SPECIFICALLY FOR THE SOC STAFF THAT NEED TO COME INTO STK TO SUPPORT THE GLOBAL SERVICES SDP APPLICATIONS.

POSSIBLE IMPACT IN CONNECTIVITY BETWEEN RMS AND STK, INCLUDING THE CURRENT VPN

DAVID TOMCZAK (Y)

JAMES BOEHMLER (Y)

CHECKPOINT FW, RMS CONCENTRATOR, AND WAN ROUTER CONFIGS WILL BE BACKED UP PRIOR TO THE CHANGES. IF BACKOUT NEEDED, THAT COULD TAKE UP TO AN HOUR TOTAL.

THE SUBNET USED BY THE SOC SUPPORT STAFF WILL BE ROUTED OVER TO THE STK SIDE, VIA THE RMS VPN CONCENTRATOR AND THE SOUTHBOROUGH STK WAN ROUTER, TO LOUISVILLE. MATT GINN OF GLOBAL SERVICES WILL CONFIGURE THE RMS CHECKPOINT FIREWALL TO SPECIFY THE ACCESS RULES THAT WILL GOVERN THE STK RESOURCES THEY CAN ACCESS, AND THE EQUIVALENT WILL BE DONE BY EDS NETWORK USING AN ACCESS-LIST ON THE SOUTHBOROUGH WAN ROUTER.

TESTING BY SOC STAFF. WILL VERYIFY OTHER PARTS OF THE SOUTHBOROUGH MULTI-FACETED ENVIRONMENT AREN'T AFFECTED BY THIS CHANGE.

MICHAEL GRANGER

4/26/05 2:10 PM

21960

JOHN GRANT

5/10/05 2:00 PM

5/10/05 3:00 PM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-016 PATCH FOR MICROSOFT WINDOWS OPERATING SYSTEMS VIA SMS TO PROTECT AGAINST A VULNERABILITY IN WINDOWS SHELL WHICH COULD ALLOW REMOTE CODE EXECUTION. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS IMPORTANT (8.3/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE MEDIUM-HIGH (8/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN AS A WEEKLY DISTRIBUTION.

LOW IMPACT - THE INSTALL WILL BE RUN IN THE BACKGROUND AND THE REBOOT WILL BE SUPRESSED IN ORDER TO MINIMIZE CUSTOMER IMPACT. THE SIZE OF THIS PATCH FOR EACH OS IS AS FOLLOWS: WINDOWS XP - 4.49MB, WINDOWS 2000 - 1.76MB. THE WINDOWS XP VERSION OF THIS PATCH WILL BE CONFIGURED TO AVOID SLOW CONNECTION SPEEDS DUE TO THE FACT THAT IT IS SO LARGE.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 11:20 AM

21961

JOHN GRANT

5/10/05 3:00 PM

5/10/05 4:00 PM

1 HOURS

Yes

PRODUCTION

SMS SOFTWARE DISTRIBUTION

SECURITY PATCHES

DISTRIBUTE THE MS05-018 PATCH FOR MICROSOFT WINDOWS OPERATING SYSTEMS VIA SMS TO PROTECT AGAINST VULNERABILITIES IN WINDOWS KERNEL WHICH COULD ALLOW ELEVATION OF PRIVILEGE AND DENIAL OF SERVICE. STORAGETEK GIS SECURITY MANAGEMENT HAS CATEGORIZED THIS PATCH AS IMPORTANT (7.5/10) AND DETERMINED THAT THE IMPACT OF AN EXPLOIT TO THE VULNERABILITY FIXED BY THIS PATCH TO BE HIGH (10/10). THIS JOB WILL RUN DAILY FOR TWO WEEKS AFTER WHICH IT WILL CONTINUE TO RUN AS A WEEKLY DISTRIBUTION.

LOW IMPACT - THE INSTALL WILL BE RUN IN THE BACKGROUND AND THE REBOOT WILL BE SUPRESSED IN ORDER TO MINIMIZE CUSTOMER IMPACT. THE SIZE OF THIS PATCH FOR EACH OS IS AS FOLLOWS: WINDOWS XP - 5.96MB, WINDOWS 2000 - 5.56MB. THIS PATCH WILL BE CONFIGURED TO AVOID SLOW CONNECTION SPEEDS DUE TO THE FACT THAT IT IS SO LARGE.

4/26/2

KATHY SCHUBERT (N)

BRIAN LANGE (N)

EXPIRE AND DISABLE THE ADVERTISEMENTS.

CREATE SEPARATE ADVERTISEMENTS USING THE DISTRIBUTE SOFTWARE UPDATES WIZARD AND ADVERTISE THEM TO THEIR RESPECTIVE COLLECTIONS.

WILL MONITOR THE NUMBERS OF MACHINES REQUIRING THE UPDATE AS WELL AS MACHINES THAT HAVE INSTALLED THE UPDATE. STATUS WILL BE REPORTED TO THE SECURITY TEAM ON A WEEKLY BASIS.

JOHN GRANT

4/25/05 11:25 AM

21935

DANIEL PECORA

5/10/05 8:00 PM

5/11/05 4:00 AM

4 HOURS

Yes

PRODUCTION

NA-EXCH02

NORTH AMERICA CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/21/05 2:22 PM

21936

DANIEL PECORA

5/10/05 8:00 PM

5/11/05 4:00 AM

4 HOURS

Yes

PRODUCTION

NA-EXCH05

NORTH AMERICA CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); JOHN ROSS (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / DWIGHT BUEHLER

4/21/05 2:22 PM

21612

DANIEL TRUJILLO

5/11/05 9:00 AM

5/11/05 1:00 PM

120 MINS

Yes

PRODUCTION

CSI -BELTSVILLE, MD WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE CSI -BELTSVILLE, MD OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

4/12/2

DWIGHT ALLMON (N)

JAMES WAMSLEY (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/24/05 5:07 PM

21579

DANIEL TRUJILLO

5/11/05 12:00 PM

5/11/05 4:00 PM

120 MINS

Yes

PRODUCTION

PHOENIX, AZ WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE PHOENIX, AZ OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

3/22/2

ROBERT WILLEFORD (N)

JAMES WAMSLEY (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/24/05 2:36 PM

21979

DANIEL TRUJILLO

5/11/05 12:00 PM

5/11/05 4:00 PM

30 MINS

Yes

PRODUCTION

FULLERTON, CA WAN ROUTER

QWEST DOMESTIC WAN

RE-SCHEDULE OF FAILED CR 21890, WIRING ISSUES CORRECTED. CONVERT THE FULLERTON, CA OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

PATRICK POWERS (N)

JAMES WAMSLEY (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

NEW WAN ROUTER HAS ALREADY BEEN RACKED IN THE OFFICE. NEW QWEST WAN CIRCUIT WILL BE ACTIVATED AND TESTED THROUGH TO THE NEW ROUTER. ONCE TESTING HAS BEEN COMPLETED, ONSITE TECHNICIAN WILL SWIGN LAN CONNECTION TO CISCO SWITCH OVER FROM OLD WAN ROUTER TO NEW WAN ROUTER. CONDUCT CONNECTIVITY TESTING OVER THE QWEST WAN.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

4/27/05 2:53 PM

21937

DANIEL PECORA

5/11/05 8:00 PM

5/12/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCH01

CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 2:34 PM

21938

DANIEL PECORA

5/11/05 8:00 PM

5/12/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCH04

CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 2:34 PM

21970

BRAD BALLARD

5/12/05 8:00 AM

5/12/05 12:00 PM

4 HOURS

Yes

PRODUCTION

FARWELL, KATAKA, ELBERT

CIF DATA WAREHOUSE

WEEKLY PROMOTION OF CIF CODE, DATABASE AND SCHEDULING CHANGES, AND DATA MAINTENANCE

NO SERVER OR DATABASE OUTAGE, AGREEMENT WITH AFFECTED USERS WILL BE NEGOTIATED PRIOR TO WINDOW.

CHERYL LANDWEHR (N); CARLA LEET (N)

SUE TORRERO (N)

DEFINED AND APPROVED BEFORE WINDOW

CIF SUPPORT

BRAD BALLARD / JABAKUMAR ISAAC

4/26/05 10:34 AM

21926

STEPHEN PARKER

5/12/05 11:00 AM

5/12/05 12:00 PM

1 HOURS

Yes

PRODUCTION

TBD

WORK ORDER - TBD DOCUMENTATION ON WO AVAILABLE AT LSV-DFS01/BET/PROJECTS/6-WORK ORDERS/E-BUSINESS/XXXXXX

NO REBOOT OR IIS RESTART REQUIRED.

4/26/2

BARBARA RUCKER (N)

SARAH KENNEDY (N)

THE ONE OLD ASP HAS BEEN COPIED TO A SAVE CODE LOCATION. IF THE MOVE FAILS, THE OLD ASP WILL BE RESTORED.

APS'S WILL BE MOVED FROM THE DEVELOPMENT ENVIROMENT (XXXXX) TO THE PRODUCTION ENVIROMENT (XXXXXX)

ASP DATES IN PRODUCTION WILL MATCH THOSE IN DEVELOPMENT. UPON MOVEMENT, THE PRODUCTION SYSTEM WILL IMMEDIATELY BE TESTED FOR FUNCTIONALITY BY THE DEVELOPER AND CUSTOMER.

WORK ORDER

TBD

STEPHEN PARKER

4/21/05 1:17 PM

21629

DANIEL TRUJILLO

5/12/05 4:00 PM

5/12/05 8:00 PM

120 MINS

Yes

PRODUCTION

SOUTHBOROUGH, MA WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE SOUTHBOROUGH, MA OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

WIDE AREA NETWORK CONNECTIVITY WILL BE LOST FOR 30-45 MINUTES WHILE EXISTING CISCO ROUTER IS RECONFIGURED FOR THE QWEST IQ NETWORK (WE ARE NOT REPLACING AN EXISTING ROUTER AT THIS SITE)

4/19/2

DWIGHT ALLMON (N)

JAMES WAMSLEY (N)

RE-CONFIGURE THE CISCO ROUTER TO THE MCI WAN CONFIGURATION. RE-CONNECT EXISTING MCI WAN LINK, TEST CONNECTIVITY VIA MCI WAN CONSOLE.

1 - TAKE ROUTER OFFLINE. 2 - RECONFIGURE THE ROUTER FOR THE NEW ROUTING PROTOCOL (BORDER GATEWAY PROTOCOL) ON THE QWEST IQ WAN. 3 - TURN UP THE NEW QWEST CIRCUIT AND TEST FOR CONNECTIVITY

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/25/05 4:27 PM

21852

KIMBALL COOK

5/12/05 5:00 PM

5/12/05 6:30 PM

2 HOURS

Yes

PRODUCTION

HQSQLPRD03

GSM

BUILD A 2 DBS ON HQSQLPRD03 FOR THE RSM PROJECT USING THE GSM 4.0 SOFTWARE. W.O. 1070469

NONE THESE ARE NEW DBS TO BE CREATED IN THIS PRODUCTION ENVIRONMENT. NO ONE IS USING THIS APPLICATION AT THIS TIME.

4/12/2

WILLIAM MASTERS (N)

JUDITH KING (N); KARLEE DAUM (N)

REMOVE THE DBS AND MARK THE CHANGE CONTROL AS A FAILURE. WORK WITH CUSTOMER AND VENDOR TO RESOLVE PROBLEMS.

RUN THE GSM SOFTWARE THAT WILL BUILD THE TWO DATABSES ASSURENT AND PORTAL ON THE STAGING CLUSTER HQSQLPRD03.

VERIFY WITH MY MSSQL ENTERPRISE TOOL THAT THEY EXIST.

RSM

W.O. 1070469

KIMBALL COOK

4/11/05 11:20 AM

21939

DANIEL PECORA

5/12/05 8:00 PM

5/13/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCH02

CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 2:35 PM

21940

DANIEL PECORA

5/12/05 8:00 PM

5/13/05 4:00 AM

4 HOURS

Yes

PRODUCTION

HQ-EXCH05

CORPORATE EMAIL CLUSTER

4/26/2

DWIGHT ALLMON (Y); BARB LARSEN (Y)

WARREN ROSENBLUM (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\RDAC

THE WINDOWS ADMIN WILL USE SYSTEM TOOLS TO REVIEW THE NEW RDAC VERSION. THE INSTALL LOGS WILL ALSO BE REVIEWED. ALL DRIVES, FILE SYSTEMS, AND DISK PATHING WILL BE CHECKED AFTER THE RDAC UPGRADE. EMAIL FUNCTIONALITY WILL BE CHECKED AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

4/21/05 2:36 PM

21625

DANIEL TRUJILLO

5/13/05 4:00 PM

5/13/05 8:00 PM

120 MINS

Yes

PRODUCTION

ELKRIDGE, MD WAN ROUTER

QWEST DOMESTIC WAN

CONVERT THE ELKRIDGE, MD OFFICE TO THE QWEST DOMESTIC WAN FROM THE MCI DOMESTIC WAN

4/19/2

CAROLYN HYDE (N)

JAMES WAMSLEY (N); STEVEN GAST (N)

RE-CONNECT EXISTING ROUTER AND MCI WAN LINK, CUT LAN BACK OVER TO EXISTING ROUTER FROM THE NEW ONE.

VERIFY CONSOLE CONNECTIVITY TO NEW ROUTER & OFFICE LAN VIA THE QWEST DOMESTIC WAN. QWEST ENGINEERING CONFIRMATION OF CONNECTIVITY AT THE TIME OF THE CUTOVER. VALIDATION BY LOCAL OFFICE STAFF.

WAN CONVERSION

N/A

DANIEL TRUJILLO / JAMES WAMSLEY

2/25/05 4:06 PM

21817

GEORGE DINAKAR

5/13/05 5:00 PM

5/13/05 11:00 PM

6 HOURS

Yes

PRODUCTION

FARWELL

COGNOS REPORT NET

WE ARE APPLYING A HOT PATCH TO THE PRODUCTION SERVER.- CHANGING DATES AS WE NEED TO LOOK INTO THE DEPLOYMENT METHOD... ALSO-WAITING FOR INSTRUCTIONS FROM COGNOS SUPPORT)

CIF (COGNOS) USERS & DISTRIBUTED DELIVERY TEAM. NO SERVER OUTAGE.

4/12/2

CHERYL LANDWEHR (N); CARLA LEET (N)

WILLIAM MALLOT (N); CHERYL LANDWEHR (N)

1) MAY 12, 2005
2) 4 HOURS
3) GEORGE DINAKAR 720-560-7676

INSTALL REPORT NET PATCH (HOT FIX)

CHECK THE REPORT NET APPLICATION [FIX INCORRECT DATA (ZERO-S VERSUS VALID VALUES) WHEN A TABULAR SET WAS USED]

CIF

CHERYL LANDWEHR / GEORGE DINAKAR

3/31/05 5:02 PM

21977

SATISH VEGESNA

5/13/05 7:00 PM

5/13/05 7:30 PM

30 MINS

Yes

PRODUCTION

MCKENNA & WASSACH

CLARIFY

THIS IS A STANDARD CHANGE CONTROL FOR ANY CLARIFY NON SCHEMA CHANGES TO BE RELEASD FOR THE WEEK. THIS WILL REQUIRE NO DOWN TIME TO USERS.

SINCE CHANGE WILL REQUIRE NO DOWN TIME TO USERS, THE USERS NEED TO UPDATE THEIR DESKTOP TO GET THE LATEST CODE. THE DETAILED IMPACT WILL BE COMMUNICATED TO THE USER SEPARATELY.

WARREN ROSENBLUM (N); BARB LARSEN (N)

WILLIAM MALLOT (N)

PROMOTE THE PREVIOUS VERSION OF THE CODE FROM SOURCE SAFE.

SEND COMMUNICATION TO USERS ON THE CHANGE. PROMOTE THE NEW CODE TO PRODUCTION. VALIDATE THE CHANGES. VALIDATE THE SYSTEM. RELEASE THE SYSTEM TO USERS.

PERFORM THE VALIDATION TASKS FOR THE CHANGE.

STANDARD FRIDAY NIGHT 7:00

SATISH VEGESNA

4/27/05 8:39 AM

21963

CARL NEER

5/13/05 7:00 PM

5/14/05 12:00 AM

2 HOURS

Yes

PRODUCTION

XX-PTL01, XX-PTL02

PORTAL - SALES COMM

SALES COMM POST-DEPLOYMENT PERIOD - PRODUCTION TICKET CHANGES TO SALES COMM SITE

SBA - MOMENTARY DELAYS DURING IIS RESETS, SALES USERS - MOMENTARY DELAYS DURING IIS RESETS, SALES PUBLISHERS - NO PUBLISHING ACTIVITY DURING CHANGE WINDOW

4/26/2

WILLIAM PURCELL (Y); PENELOPE BARTELL (Y)

CARL NEER (Y); CARLOS SILVA (Y); SCOTT ANDERSEN (Y)

DEPENDING ON THE PROBLEM ENCOUNTERED, EITHER RESTORE THE PORTAL OR THE DATABASE GROUPS. PORTAL AND DB GROUP BACKUPS OCCUR 1 HOUR PRIOR TO CHANGE WINDOW, TIME TO RESTORE ESTIMATED AT 2 HOURS, BUSINESS APPROVERS NOTIFIED IF CHANGE WINDOW EXCEEDED.

EXECUTE PORTAL AND DB BACKUPS, PROMOTE PORTAL AND SALES COMM CODE TO PRODUCTION, PERFORM IIS RESETS ON BOTH SERVERS, VALIDATE SITE FUNCTIONALITY.

CHECK PUBLISHING UPDATES EXECUTE WITH DATASHEET, VALIDATE CORRECT EVENT HANDLING AND PUBLISHING CHANGES.

SALES COMM

1085250

CARL NEER / COREY EVANS

4/25/05 2:50 PM

21974

JOHN SKALSKY

5/13/05 7:00 PM

5/14/05 12:00 AM

24 HOURS

Yes

PRODUCTION

SEE PROD SERVER SPREADSHEET

UPDATE ALL PRODUCTION SERVERS WITH LATEST SECURITY PATCHES

SERVERS/SYSTEMS WILL NOT BE AVAILABLE DURING UPDATES AND REBOOTS. FOR INSTALL AND REBOOT SCHEDULE PLEASE SEE SPREADSHEET LOCATED AT: G:\INFORMATION SYSTEMS\CHANGE MANAGEMENT\MSPATCH20050422NTDEPLOYMENT.XLS.

WARREN ROSENBLUM (N); DWIGHT ALLMON (N)

JOHN SKALSKY (Y); BRIAN LANGE (N)

A FULL BACKUP WILL BE COMPLETED PER CURRENT SCHEDULE. IF A RESTORE IS NEEDED, A FULL AND ANY INCREMENTAL BACKUPS WILL BE USED. IF CHANGE EXCEEDS THE CHANGE WINDOW, THE ONCALL MANAGER WILL BE CONTACTED.

UPDATE ALL PRODUCTION SERVERS WITH LATEST SECURITY PATCHES RECOMMENDED BY MICROSOFT, THEN REBOOT. THE MS RECOMMENDED PATCHES ARE: MS05-020, ALL SERVERS; MS05-021, EXCHANGE SERVERS; MS05-019, ALL SERVERS; MS05-016, ALL SERVERS; MS05-018, ALL SERVERS. THESE HAVE BEEN APPROVED BY BRIAN LANGE

ALL PATCHES WILL HAVE BEEN APPLIED TO TEST AND DEV SERVERS

1086086

JOHN SKALSKY

4/26/05 2:15 PM

21112

DANIEL PECORA

5/14/05 1:00 AM

5/14/05 5:00 PM

8 HOURS

Yes

PRODUCTION

HQ-SQL01/02/03/04/06/07/STG01/

HQ-SQLSTG01,02,03, HQ-XTEND01, AND NEW IXOS CLUSTE

PER STORAGETEK'S NEW FIRMWARE RELEASE PROGRAM, ALL D AND B SERIES DISK ARRAYS MUST HAVE A MINIMUM ACCEPTABLE FIRMWARE LEVEL INSTALLED (MAL). THE FIRMWARE ON STK428-1 (BC84 - BLADESTORE), STK427-1, AND STK913-1 (D178'S) WILL BE UPGRADED TO 06.10.11.00.

ALL DATABASES AND APPLICATIONS WILL BE UNAVAILABLE DURING THE OUTAGE. APPS/DB'S ARE; HYPERION,PRICEBOOK,BLACKBERRY,CHANNEL SITE QUOTE,CONTRACT REVIEW,EPARTNERS/MEMBERS,FRED,ORDERS,SALES COMMUNITY,MEDIA,NCOMPASS,CMS,PRIMUS,DOCENT,IPC,KPMG TOOL,OSIRIS,CORP TAX,PROMODG,CUSTMART,DIABLO,EDS METRICS,HALO,MARKETING/ETL/CIF,MERCURY TEST DIRECTOR,TESTER DATA,ECOM.

1/4/20

STANLEY CROUSE (N); WARREN ROSENBLUM (N); ANDREW ZARTMAN (N); WILLIAM PURCELL (N); ASHIK MOMEN (N); THOMAS APPS (N); PENELOPE BARTELL (N); ANN BRUINSMA (N); MARK MARTI (N); JUDY HEIN (N); RAJEEV ANKIREDDYPALLI (N); SHANNON ODONOVAN (N); BARB LARSEN (Y); MARTIN MILES (N); SARAH BROWN (N)

JAMES FREW (N); WENDELL RUSSELL (N); SRIDHAR BOMMENA (N)

DATABASE BACKUPS WILL BE RUN BEFORE THE UPGRADES START. SINCE THE DATA IS MIRRORED, AS LONG AS THE FIRST D178 DISK ARRAY UPGRADE GOES AS PLANNED, THERE SHOULD BE NO REASON TO RESTORE. IF A RESTORE WAS NEEDED, THE DATA ON THE MIRRORED ARRAY WOULD BE USED. IF PROBLEMS OCCUR WITH THE FIRST D178 ARRAY, THE CHANGE CONTROL WILL BE POSTPONED.

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\DISK ARRAYS

USE SANTRICITY ARRAY TOOL TO CONFIRM NEW FIRMWARE LEVEL.

HW/SW CURRENCY

N/A

DANIEL PECORA / MATT BAROODY

12/28/04 11:26 AM

21902

ROBERT HAYNES

5/14/05 4:00 AM

5/14/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (N); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:51 AM

21910

ROBERT HAYNES

5/14/05 4:00 AM

5/14/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (N); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:37 AM

21675

ROBERT HAYNES

5/14/05 5:00 AM

5/14/05 6:00 PM

30 MINS

Yes

PRODUCTION

LSV-APPS08, APPS11 AND APPS24

SIEBEL 6.0 PROD

QUARTERLY TASK OF CHANGING SIEBEL 6.0 PRODUCTION PASSWORDS

SIEBEL 6.0 WILL NOT BE AVAILABLE FOR 30 MINUTES FOR SERVICE CYCLE

3/8/20

CHRISTINA D'AMICO (Y); RAJEEV ANKIREDDYPALLI (N); ANN BRUINSMA (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 DATABASE HAS A COLD BACKUP CREATED SATURDAY MORNING. IT CAN TAKE 8 TO 10 HOURS TO RESTORE THE DATABASE. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

CHANGING SIEBEL ADMIN AND DATABASE APPLICATION PASSWORDS

OLD PASSWORDS WILL NOT ALLOW ACCESS TO THE SIEBEL ADMINISTRATIVE AREAS

PASSWORD CHANGING

1066073

ROBERT HAYNES

3/4/05 3:48 PM

21870

DANIEL PECORA

5/14/05 7:00 AM

5/14/05 7:00 PM

6 HOURS

Yes

PRODUCTION

BELMEAR

LDAP AUTHENTICATION SERVICES

UPGRADE THE VERITAS FILE SYSTEM AND VOLUME MANAGER VERSION TO 4.0. REASON: THE VERSION CURRENTLY ON THE SERVER WILL NOT BE SUPPORTED AFTER 2005.

SIEBEL 7.5, COGNOS, AND THE ID ADMIN TOOL (HELP DESK) ARE THE ONLY IMPACTED APPLICATIONS. THESE SERVICES WILL NOT BE AVAILABLE DURING THE UPGRADE.

CARLA LEET (N); RAJEEV ANKIREDDYPALLI (N)

WILLIAM MALLOT (Y); WARREN ROSENBLUM (N); REBECCA MATZ (N); WENDY DYAKOVICH (N); BRAD BALLARD (N); KATHY GOODELL (Y)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\VERITAS UPGRADES.

UNIX ADMIN WILL VERIFY ALL FILE SYSTEMS AND VOLUMES. ADMIN WILL ALSO USE THE FOLLOWING VERITAS COMMANDS TO CONFIRM DISK GROUP, AND FILE SYSTEM VERSIONS; VXUPGRADE "FILE SYSTEM NAME" : VXDG LIST "DISK GROUP NAME". THE LDAP FUNCTIONS WILL ALSO BE CHECK AFTER THE UPGRADE HAS BEEN COMPLETED.

HW/SW CURRENCY

N/A

DANIEL PECORA / JOHN MCEWAN

4/13/05 8:30 AM

21673

ROBERT HAYNES

5/14/05 8:00 AM

5/14/05 6:00 PM

30 MINS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PROD

QUARTERLY TASK OF CHANGING SIEBEL 7.5 PRODUCTION PASSWORDS

SIEBEL 7.5 PRD WILL NOT BE AVAILABLE FOR 30 MINUTES DURING SERVICE CYCLE.

3/8/20

CHRISTINA D'AMICO (Y); TED GUDLEVICH (Y); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 DATABASE HAS A COLD BACKUP CREATED SATURDAY MORNING. IT CAN TAKE 8 TO 10 HOURS TO RESTORE THE DATABASE. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

CHANGING SIEBEL ADMIN AND DATABASE APPLICATION PASSWORDS

OLD PASSWORDS WILL NOT ALLOW ACCESS TO THE SIEBEL ADMINISTRATIVE AREAS

CHANGE PASSWORDS

1066073

ROBERT HAYNES

3/4/05 3:38 PM

21952

JULIANNE IRWIN

5/15/05 12:00 PM

5/15/05 8:00 PM

8 HOURS

Yes

PRODUCTION

HANDIES

SAP

INSTALL PLUG-INS TO GET CURRENT ON CODE CHANGES PROVIDED BY SAP.

ALTHOUGH THE SYSTEM WILL REMAIN UP, SAP USERS SHOULD NOT PERFORM UPDATES AT THIS TIME. THIS DOES NOT APPLY TO ESS.

WARREN ROSENBLUM (N)

GREG SCHAFER (N)

RESTORE FROM BACKUP ON 5/14 WHICH WOULD LAST APPROX. 4 HOURS. NORMAL ESCALATION PROCEDURES WOULD APPLY.

INSTALL PLUG-INS (CODE CHANGES FOR SAP PROPRIATORY CODE.

GLOBAL TRADE USERS TO TEST.

SAP STACK UPDATE

N/A

JULIANNE IRWIN

4/25/05 8:38 AM

21981

MATTHEW FRENCH

5/16/05 4:00 PM

5/16/05 7:00 PM

3 HOURS

Yes

PRODUCTION

SUN CLUSTER

STK IDENTITY MANAGER

UPLOAD POST-PRODUCTION FIXES TO SIM.

EAME IDENTITY MANAGEMENT USERS.

MARTIN MILES (N)

JAMES BIDDLE (N)

REMOVE UPLOADED CODE FROM PRODUCTION.

UPLOAD FILES THROUGH THE ADMIN INTERFACE .. NO ACTION IS REQUIRED ON THE APP SERVER (NO RESTART REQUIRED).

NEW CODE WILL BE AVAILABLE ON PRODUCTION.

IDENTITY MANAGEMENT POST-PRODUCTION

MATTHEW FRENCH / ARVIND VENKATARAMAN

4/28/05 8:55 AM

21964

KATHY RUBALCABA

5/18/05 8:00 AM

5/18/05 10:00 AM

30 MINS

Yes

PRODUCTION

DC01 (RMS SERVER)

FILE SERVER

UPDATE THE RMS SERVER, DC01, WITH WINDOWS 2000 SP4.

NONE - THE CUSTOMER REQUESTED THAT SERVERS BE REBOOTED DURING THE DAY, NOT EVENINGS OR WEEK-ENDS.

BILL MASTERS (N)

KATHY RUBALCABA (N)

THE SERVERS ARE BACKED UP LOCALLY EVERY NIGHT. LOCAL ADMINS HAVE PROCEDURES TO RECOVER/REBUILD A SERVER.

UPGRADE THE SERVER TO THE LATEST SERVICE PACK.

THE SERVICE PACK IS ALREADY INSTALLED ON ALL LOUISVILLE SERVERS.

TASK ORDER

KATHY RUBALCABA

4/25/05 3:11 PM

21965

KATHY RUBALCABA

5/18/05 8:00 AM

5/18/05 10:00 AM

30 MINS

Yes

PRODUCTION

UAE01-AUTH (RMS)

AUTHENTICATION SERVER

UPGRADE SERVER TO WIN2000 SERVICE PACK 4.

NONE - THE CUSTOMER REQUESTED REBOOTS DURING THE DAY INSTEAD OF EVENINGS OR WEEK-ENDS.

BILL MASTERS (N)

KATHY RUBALCABA (N)

A BACKUP OF THE SERVER IS RUN LOCALLY NIGHTLY. LOCAL ADMINS HAVE PROCESS FOR RESTORE/REBUILD OF SERVER.

UPGRADE SERVER TO WIN2000 SERVICE PACK 4.

SERVICE PACK 4 HAS BEEN INSTALLED ON ALL NORTHAMERICA/LOUISVILLE SERVERS.

TASK ORDER

KATHY RUBALCABA

4/25/05 3:23 PM

21928

STEPHEN PARKER

5/19/05 12:00 AM

5/19/05 12:00 PM

1 HOURS

Yes

PRODUCTION

TBD

WORK ORDER - TBD DOCUMENTATION ON WO AVAILABLE AT LSV-DFS01/BET/PROJECTS/6-WORK ORDERS/E-BUSINESS/XXXXXX

NO REBOOT OR IIS RESTART REQUIRED.

BARBARA RUCKER (N)

SARAH KENNEDY (N)

THE ONE OLD ASP HAS BEEN COPIED TO A SAVE CODE LOCATION. IF THE MOVE FAILS, THE OLD ASP WILL BE RESTORED.

APS'S WILL BE MOVED FROM THE DEVELOPMENT ENVIROMENT (XXXXX) TO THE PRODUCTION ENVIROMENT (XXXXXX)

ASP DATES IN PRODUCTION WILL MATCH THOSE IN DEVELOPMENT. UPON MOVEMENT, THE PRODUCTION SYSTEM WILL IMMEDIATELY BE TESTED FOR FUNCTIONALITY BY THE DEVELOPER AND CUSTOMER.

TBD

STEPHEN PARKER

4/21/05 1:21 PM

21966

KATHY RUBALCABA

5/19/05 8:00 AM

5/19/05 10:00 AM

30 MINS

Yes

PRODUCTION

PORTAL1 (RMS)

WEB SERVER

UPGRADE SERVER TO SERVICE PACK 4.

NONE - THE CUSTOMER REQUESTED REBOOTS DURING THE DAY INSTEAD OF EVENINGS OR WEEK-ENDS.

BILL MASTERS (N)

KATHY RUBALCABA (N)

A BACKUP OF THE SERVER IS RUN LOCALLY NIGHTLY. LOCAL ADMINS HAVE A PROCESS FOR RECOVERY/REBUILD OF SERVER.

UPGRADE SERVER TO WIN2000 SERVICE PACK 4.

THIS SERVICE PACK HAS BEEN INSTALLED ON ALL NORTHAMERICA/LOUISVILLE SERVERS.

TASK ORDER

KATHY RUBALCABA

4/25/05 3:31 PM

21967

KATHY RUBALCABA

5/19/05 8:00 AM

5/19/05 10:00 AM

30 MINS

Yes

PRODUCTION

UAE02-AUTH (RMS)

AUTHENTICATION SERVER (SECONDARY)

UPGRADE SERVER TO WIN2000 SERVICE PACK 4

NONE - CUSTOMER HAS REQUESTED THAT SERVERS BE REBOOTED DURING THE DAY INSTEAD OF EVENINGS OR WEEK-ENDS.

BILL MASTERS (N)

KATHY RUBALCABA (N)

A BACKUP IS RUN LOCALLY NIGHTLY. LOCAL ADMINS HAVE PROCESS FOR RECOVERY/REBUILD OF SERVER.

UPGRADE SERVER TO WIN2000 SERVICE PACK 4.

THIS UPGRADE HAS BEEN INSTALLED ON ALL NORTHAMERICA/LOUISVILLE SERVERS.

TASK ORDER

KATHY RUBALCABA

4/25/05 3:38 PM

21971

BRAD BALLARD

5/19/05 8:00 AM

5/19/05 12:00 PM

4 HOURS

Yes

PRODUCTION

FARWELL, KATAKA, ELBERT

CIF DATA WAREHOUSE

WEEKLY PROMOTION OF CIF CODE, DATABASE AND SCHEDULING CHANGES, AND DATA MAINTENANCE

NO SERVER OR DATABASE OUTAGE, AGREEMENT WITH AFFECTED USERS WILL BE NEGOTIATED PRIOR TO WINDOW.

CHERYL LANDWEHR (N); CARLA LEET (N)

SUE TORRERO (N)

DEFINED AND APPROVED BEFORE WINDOW

CIF SUPPORT

BRAD BALLARD / JABAKUMAR ISAAC

4/26/05 10:35 AM

21982

SATISH VEGESNA

5/20/05 7:00 PM

5/20/05 7:30 PM

30 MINS

Yes

PRODUCTION

MCKENNA & WASSACH

CLARIFY

THIS IS A STANDARD CHANGE CONTROL FOR ANY CLARIFY NON SCHEMA CHANGES TO BE RELEASD FOR THE WEEK. THIS WILL REQUIRE NO DOWN TIME TO USERS.

SINCE CHANGE WILL REQUIRE NO DOWN TIME TO USERS, THE USERS NEED TO UPDATE THEIR DESKTOP TO GET THE LATEST CODE. THE DETAILED IMPACT WILL BE COMMUNICATED TO THE USER SEPARATELY.

WARREN ROSENBLUM (N); BARB LARSEN (N)

WILLIAM MALLOT (N)

PROMOTE THE PREVIOUS VERSION OF THE CODE FROM SOURCE SAFE.

SEND COMMUNICATION TO USERS ON THE CHANGE. PROMOTE THE NEW CODE TO PRODUCTION. VALIDATE THE CHANGES. VALIDATE THE SYSTEM. RELEASE THE SYSTEM TO USERS.

PERFORM THE VALIDATION TASKS FOR THE CHANGE.

STANDARD FRIDAY NIGHT 7:00

SATISH VEGESNA

4/28/05 9:08 AM

21528

JIM LUETHYE

5/20/05 7:00 PM

5/20/05 8:00 PM

30 MINS

Yes

PRODUCTION

HQ-WEB01

CHANGE MANAGEMENT APPLICATION

IMPLEMENTING NEW SEARCH FUNCTION THAT WILL ALLOW ALL REPORTING TO BE DONE VIA THE WEB. ALSO IMPLEMENTING CHANGES TO RESOLVE AUDIT DEFICIENCIES: 1) REMEDY TICKET/WORK ORDER/PROJECT NAME WILL BE REQUIRED; 2) CMRS WILL NOT BE ALLOWED TO BE CLOSED WITHOUT MEETING APPROVAL OF THE REQUEST, 3) RECURRING REQUESTS WILL NO LONGER BE PERMITTED.

ANYONE ACTIVELY USING THE CHANGE MANAGEMENT APPLICATION DURING THE CHANGE REQUEST WINDOW MAY EXPERIENCE UNPREDICTABLE RESULTS

3/15/2

DWIGHT ALLMON (N)

JIM LUETHYE (Y)

A COPY OF THE CURRENT WEBSITE WILL BE CREATED PRIOR TO UPLOADING FROM DEVELOPMENT TO PRODUCTION. AS A RESULT, THE DATE OF LAST FULL BACKUP IS NOT APPLICABLE. TIME REQUIRED TO RESTORE WILL BE LESS THAN 5 MINUTES. IF THE WINDOW IS EXCEEDED, JIM LUETHYE WILL BE CONTACTED AND WILL ESCALATE TO DWIGHT ALLMON FOR DIRECTION AS TO CONTINUE OR BACKOUT THE CHANGE

UPLOAD DEVELOPMENT INSTANCE OF THE CHANGE MANAGEMENT WEBSITE ON ENG-WEB01 TO PRODUCTION SERVER HQ-WEB01

NEW SEARCH FUNCTIONALITY IS AVAILABLE ON THE PRODUCTION CHANGE MANAGEMENT WEBSITE

JIM LUETHYE / CHUCK DECAMP

2/18/05 10:31 AM

21903

ROBERT HAYNES

5/21/05 4:00 AM

5/21/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (N); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:52 AM

21911

ROBERT HAYNES

5/21/05 4:00 AM

5/21/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:38 AM

21738

DANIEL PECORA

5/21/05 10:00 PM

5/22/05 10:00 AM

6 HOURS

Yes

PRODUCTION

BLANC

UNIX APPLICATION LICENSE SERVER

UPGRADE THE VERITAS FILE SYSTEM AND VOLUME MANAGER VERSION TO 4.0. REASON: THE VERSION CURRENTLY ON THE SERVER IS NO LONGER SUPPORTED BY THE VENDOR.

THE UNIX APPLICATIONS/LICENSES CHECK-OUT WILL NOT BE AVAILABLE DURING THE UPGRADE.

4/12/2

L.M. ANDERSON (N); DENNIS REED (N); FRANK MOLNAR (N); ALARIC RENZ (N); RALPH HEWITT III (N); ROGER RUSS (N)

WARREN ROSENBLUM (N)

SEE UPGRADE PLAN AT G:\EDS\HW CURRENCY\VERITAS UPGRADES

UNIX ADMIN WILL VERIFY ALL FILE SYSTEMS AND VOLUMES. ADMIN WILL ALSO USE THE FOLLOWING VERITAS COMMANDS TO CONFIRM DISK GROUP, AND FILE SYSTEM VERSIONS; VXUPGRADE "FILE SYSTEM NAME" : VXDG LIST "DISK GROUP NAME". APPLICATION SUPPORT TEAM WILL ALSO CHECK APPLICATIONS. THE UNIX SUPPORT TEAM WILL ALSO CONFIRM ALL LICENSE DAEMONS ARE RUNNING AFTER THE SERVER IS BACK ONLINE.

HW/SW CURRENCY

N/A

DANIEL PECORA / DONALD LOWE

3/22/05 9:53 AM

21858

BRAD BALLARD

5/22/05 1:00 PM

5/22/05 4:00 PM

2 HOURS

Yes

PRODUCTION

KATAKA

LEGACY DW

UPGRADE OF P23 LEGACY DATA WAREHOUSE DATABASE TO 9.2.0.6. SCHEDULED ON SHORT NOTICE TO COINCIDE WITH SAP OUTAGE.

LEGACY RAPIDMART AND HR DATABASE WILL BE UNAVAILABLE.

4/12/2

CARLA LEET (N)

WILLIAM MALLOT (N)

1) LAST BACKUP 4/15. 2) 2 HOURS 3) BRAD BALLARD

1) TAKE P23 DATABASE DOWN. 2) UPGRADE TO 9.2.0.6 BINARIES 3) RESTART P23

DATABASE COMES UP AND IS QUERIABLE.

LEGACY SUPPORT

BRAD BALLARD / DAN LIVINGSTON

4/11/05 6:10 PM

21972

BRAD BALLARD

5/26/05 8:00 AM

5/26/05 12:00 PM

4 HOURS

Yes

PRODUCTION

FARWELL, KATAKA, ELBERT

CIF DATA WAREHOUSE

WEEKLY PROMOTION OF CIF CODE, DATABASE AND SCHEDULING CHANGES, AND DATA MAINTENANCE

NO SERVER OR DATABASE OUTAGE, AGREEMENT WITH AFFECTED USERS WILL BE NEGOTIATED PRIOR TO WINDOW.

CHERYL LANDWEHR (N); CARLA LEET (N)

SUE TORRERO (N)

DEFINED AND APPROVED BEFORE WINDOW

CIF SUPPORT

BRAD BALLARD / JABAKUMAR ISAAC

4/26/05 10:35 AM

21929

STEPHEN PARKER

5/26/05 11:00 AM

5/26/05 12:00 PM

1 HOURS

Yes

PRODUCTION

TBD

WORK ORDER - TBD DOCUMENTATION ON WO AVAILABLE AT LSV-DFS01/BET/PROJECTS/6-WORK ORDERS/E-BUSINESS/XXXXXX

NO REBOOT OR IIS RESTART REQUIRED.

BARBARA RUCKER (N)

SARAH KENNEDY (N)

THE ONE OLD ASP HAS BEEN COPIED TO A SAVE CODE LOCATION. IF THE MOVE FAILS, THE OLD ASP WILL BE RESTORED.

APS'S WILL BE MOVED FROM THE DEVELOPMENT ENVIROMENT (XXXXX) TO THE PRODUCTION ENVIROMENT (XXXXXX)

ASP DATES IN PRODUCTION WILL MATCH THOSE IN DEVELOPMENT. UPON MOVEMENT, THE PRODUCTION SYSTEM WILL IMMEDIATELY BE TESTED FOR FUNCTIONALITY BY THE DEVELOPER AND CUSTOMER.

TBD

STEPHEN PARKER

4/21/05 1:24 PM

21358

MICHELLE EVANS

5/27/05 9:00 PM

5/29/05 9:00 PM

24 HOURS

Yes

PRODUCTION

NIMBUS/STRATUS

PROJECT AND HOME DIRECTORIES

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

RD&E USERS (WHO USE THEIR HOME DIRECTORIES) WILL BE IMPACTED - WILL HAVE TO REMAP. THIS WILL AFFECT PRE-DETERMINED INDIVIDUALS, DATA WILL BE DUPLICATED ON BLUE ARC, DURING THE FOLLOWING WEEK INDIVIDUAL HOSTS (CLIENTS AND TEST MACHINES) WILL BE REMAPPED TO THIS DATA FOR CLIENT TESTING.

3/22/2

DWIGHT ALLMON (N)

GEORGE LOEW (N)

USERS/CLIENTS MAPPED WILL HAVE THESE NEW DIRECTORIES UNMOUNTED AND THE LOCAL MAPS REMOVED.

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

DATA WILL BE EXACTLY THE SAME IN BOTH LOCATIONS, SYSTEMS USING THE NEW LOCATION SHOULD SEE NO NEGATIVE CHANGES IN USE/PERFORMANCE OR CONTENT.

BLUEARC

MICHELLE EVANS / SMOCK RANDALL

1/25/05 8:59 AM

21904

ROBERT HAYNES

5/28/05 4:00 AM

5/28/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (N); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:53 AM

21912

ROBERT HAYNES

5/28/05 4:00 AM

5/28/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:39 AM

21359

MICHELLE EVANS

6/3/05 9:00 PM

6/5/05 9:00 PM

24 HOURS

Yes

PRODUCTION

NIMBUS/STRATUS

PROJECT AND HOME DIRECTORIES

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

3/15/2

DWIGHT ALLMON (N)

GEORGE LOEW (N)

USERS/CLIENTS MAPPED WILL HAVE THESE NEW DIRECTORIES UNMOUNTED AND THE LOCAL MAPS REMOVED.

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

DATA WILL BE EXACTLY THE SAME IN BOTH LOCATIONS, SYSTEMS USING THE NEW LOCATION SHOULD SEE NO NEGATIVE CHANGES IN USE/PERFORMANCE OR CONTENT.

BLUEARC

MICHELLE EVANS / SMOCK RANDALL

1/25/05 9:04 AM

21840

CYNTHIA FOREMAN

6/4/05 1:00 AM

6/4/05 9:00 AM

8 HOURS

Yes

PRODUCTION

SAN MIGUEL

CLARIFY

REORG CLARIFY TABLES TO IMPROVE PERFORMANCE

CLARIFY WILL BE UNAVAILABLE

BARB LARSEN (Y)

WILLIAM MALLOT (N); JUDITH KING (N)

RESTORE FROM COLD BACKUP

REORG CLARIFY TABLES TO IMPROVE PERFORMANCE

FRAGMENTATION WILL BE REDUCED

CYNTHIA FOREMAN

4/6/05 3:31 PM

21905

ROBERT HAYNES

6/4/05 4:00 AM

6/4/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:54 AM

21913

ROBERT HAYNES

6/4/05 4:00 AM

6/4/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:42 AM

21864

JOSEPH WIGGINS

6/9/05 5:00 PM

12/31/99 5:00 PM

30 MINS

Yes

PRODUCTION

MUMMY

SAP

CREATE AUTOSYS JOB TO CLOSE THE INVENTORY G/L ACCOUNTS FOR THE PRIOR PERIOD. THIS WILL ENABLE THE PRODUCT COST DEPARTMENT TO BEGIN MONTH-END PROCESSING WITHOUT ANYONE ELSE POSTING TO INVENTORY ACCOUNTS DURING THEIR PROCESS.

ONCE THE INVENTORY G/L ACCOUNTS HAVE BEEN CLOSED, THIS WILL PREVENT ANY/ALL INVENTORY MOVEMENTS FOR THE PRIOR PERIOD.

KERRY BEARLY (N)

JOSEPH WIGGINS (Y)

PUT NEW AUTOSYS JOB ON ICE UNTIL THE PROBLEM IS RESOLVED.

CREATE NEW AUTOSYS AND SAP JOBS WHICH WILL CLOSE THE INVENTORY G/L ACCOUNTS FOR THE PRIOR PERIOD.

VERIFY THAT THE NEW JOBS HAVE BEEN CREATED.

ACML PROJECT

JUDY JOHNSON

4/12/05 11:49 AM

21360

MICHELLE EVANS

6/10/05 9:00 PM

6/12/05 9:00 PM

24 HOURS

Yes

PRODUCTION

NIMBUS/STRATUS

PROJECT AND HOME DIRECTORIES

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

2/8/20

DWIGHT ALLMON (N)

GEORGE LOEW (N)

USERS/CLIENTS MAPPED WILL HAVE THESE NEW DIRECTORIES UNMOUNTED AND THE LOCAL MAPS REMOVED.

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

DATA WILL BE EXACTLY THE SAME IN BOTH LOCATIONS, SYSTEMS USING THE NEW LOCATION SHOULD SEE NO NEGATIVE CHANGES IN USE/PERFORMANCE OR CONTENT.

BLUEARC

MICHELLE EVANS / SMOCK RANDALL

1/25/05 9:06 AM

21906

ROBERT HAYNES

6/11/05 4:00 AM

6/11/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:55 AM

21914

ROBERT HAYNES

6/11/05 4:00 AM

6/11/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:43 AM

21863

JOSEPH WIGGINS

6/13/05 1:00 AM

12/31/99 1:00 AM

30 MINS

Yes

PRODUCTION

MUMMY

SAP

MONTHLY EXTRACT OF ACTUAL COST DATA FROM SAP. PASS THE EXTRACTED FILE TO THE NEW MATERIAL SAVINGS DATABASE.

ADDITIONAL CPU, I/O, ETC. ON SAP SERVER AND ON THE MATERIAL SAVINGS DATABASE SERVER.

KERRY BEARLY (N)

JOSEPH WIGGINS (Y)

PUT AUTOSYS JOB ON ICE UNTIL PROBLEM RESOLVED

CREATE NEW AUTOSYS JOB/SAP JOB TO EXTRACT THE ACTUAL COST DATA

NEW AUTOSYS AND SAP JOBS ARE DEFINED

ACML PROJECT

JUDY JOHNSON

4/12/05 11:40 AM

21430

MICHELLE EVANS

6/17/05 9:00 PM

6/19/05 9:00 PM

24 HOURS

Yes

PRODUCTION

NIMBUS/STRATUS

PROJECT AND HOME DIRECTORIES

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

3/1/20

DWIGHT ALLMON (N)

GEORGE LOEW (N)

USERS/CLIENTS MAPPED WILL HAVE THESE NEW DIRECTORIES UNMOUNTED AND THE LOCAL MAPS REMOVED.

MIGRATE RD&E DATA FROM NIMBUS AND STRATUS TO BLUEARC

DATA WILL BE EXACTLY THE SAME IN BOTH LOCATIONS, SYSTEMS USING THE NEW LOCATION SHOULD SEE NO NEGATIVE CHANGES IN USE/PERFORMANCE OR CONTENT.

BLUEARC

MICHELLE EVANS / SMOCK RANDALL

2/3/05 3:02 PM

21907

ROBERT HAYNES

6/18/05 4:00 AM

6/18/05 2:00 PM

10 HOURS

Yes

PRODUCTION

LSV-APPS08, 11 AND 24

SIEBEL 6.0 PROD

PROMOTION SIEBEL 6.0 QAS REPOSITORY TO SIEBEL 6.0 PROD.

SIEBEL 6.0 PROD WILL BE UNAVAILABLE DUING PROMOTION PROCESS, FOR SIEBEL.SRF REPLACEMENT AND APPLICATION SERVICE CYCLE

CHRISTINA D'AMICO (Y); ANN BRUINSMA (Y); RAJEEV ANKIREDDYPALLI (Y)

WILLIAM MALLOT (Y)

SIEBEL 6.0 PROD HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. RESTORE OF THE DATABASE CAN TAKE FROM 8 TO 10 HOURS. NOTIFY BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

SIEBEL 6.0 QAS FUNCTIONALITY WILL BE AVAILABLE IN PRODUCTION.

RESPOSITORY MIGRATION/PROMOTION

1083168

ROBERT HAYNES

4/19/05 8:56 AM

21915

ROBERT HAYNES

6/18/05 4:00 AM

6/18/05 2:00 PM

12 HOURS

Yes

PRODUCTION

SAN MIGUEL CLUSTER

SIEBEL 7.5 PRD

PROMOTION/MIGRATION OF SIEBEL 7.5 QAS REPOSITORY TO SIEBEL 7.5 PRD.

SIEBEL 7.5 WILL BE UNAVAILABLE DURING PROMOTION PROCESS AND SERVICE CYCLE

CHRISTINA D'AMICO (Y); TED GUDLEVICH (N); ANN BRUINSMA (Y); MARTIN MILES (Y)

WILLIAM MALLOT (Y)

SIEBEL 7.5 PRD DATABASE HAS A COLD BACKUP TAKEN EVERY SATURDAY MORNING. IT CAN TAKE FROM 8 TO 10 HOURS TO RESTORE. CONTACT BOB HAYNES IF RESTORE WINDOW IS EXCEEDED.

MIGRATION/PROMOTION OF SIEBEL 7.5 QAS REPOSITIORY TO SIEBEL 7.5 PRD, COMPILE REPOSITORY, MOVE TO THE PRODUCTION SERVER, GENERATE GENBSCRIPTS AND CYCLE APPLICATION AND WEB SERVICES.

SIEBEL 7.5 QAS APPLICATION UPDATES WILL BE VISIBLE IN SIEBEL 7.5 PRD.

REPOSITORY MIGRATION/PROMOTION

1083221

ROBERT HAYNES

4/19/05 10:44 AM

20500

JAMES BIDDLE

7/5/05 7:00 AM

7/5/05 9:30 AM

60 MINS

Yes

PRODUCTION

HQ-LDAP.STORTEK.COM

SIEBEL 6

CHANGE ALL SIEBEL 6 USER ACCOUNT TO INCLUDE VALUE FOR CREDENTIALS ATTRIBUTE ON HQ-LDAP USER ACCOUNTS. ALREADY IMPLEMENTED ON TEST LDAP.

1300 SIEBEL USER ACCOUNTS WHEN THEY LOG-IN USING SIEBEL 6. THIS CHANGE WILL NOT AFFECT SIEBEL 6 USERS UNTILL REMEDY 20509 CHANGES SIEBEL 6 TO USE LDAP FOR AUTHENTICATION.

10/19/

WILLIAM MALLOT (N); WARREN ROSENBLUM (Y); RAJEEV ANKIREDDYPALLI (N)

JAMES BIDDLE (N); ROBERT HAYNES (Y)

LDAP BACKUP HAPPENS EVERY DAY AT MIDNIGHT.

RUN A LDAPMODIFY COMMAND USING A SIEBEL USER FILE TO MODIFY SIEBEL USER ACCOUT INFORMATION. INFORMATION TO BE MODIFIED: CREDENTIALS FIELD VALUE

CHECK LDAP MODIFY OUTPUT, COMMUNICATE WITH BOB HAYNES ON THE SIEBEL SIDE.

SIEBEL

1004451

JAMES BIDDLE

9/7/04 2:40 PM

20509

ROBERT HAYNES

7/9/05 5:00 PM

7/9/05 5:30 PM

30 MINS

N/A

QAS/STAGING

LSV-TST06, LSV-DEV02

SIEBEL 6.0 QAS AND QAL

DISTRIBUTE NEW SIEBEL.CFG FILE TO ALL SIEBEL 6.0 QAS CUSTOMERS. NEW CONFIG FILE CONTAINS PARAMETERS REQUIRED FOR LDAP SECURITY AUTHENTICATION.

ALL SIEBEL 6.0 QAL AND QAS CUSTOMER'S LOGIN PASSWORDS WILL BE UPDATED TO MATCH THEIR RESPECTIVE NT LOGIN VALUES

10/19/

-- NO BUSINESS APPROVER(S) ASSIGNED --

WILLIAM MALLOT (N); ROBERT HAYNES (N)

CREATE AND DISTRIBUTE NEW KIT CONTAINING A SIEBEL.CFG FILE MINUS THE LDAP SECURITY PARAMETERS

CREATE AND DISTRIBUTE NEW SIEBEL.CFG FILE IN A SIEBEL ANYWHERE KIT TO ALL SIEBEL 6.0 QAS CUSTOMERS. NEW CONFIG FILE CONTAINS PARAMETERS REQUIRED FOR LDAP SECURITY AUTHENTICATION.

ALL SIEBLE 6.0 QAL AND QAS CUSTOMERS LOGINS WILL BE ALIGNED WITH THEIR RESPECTIVE NT VALUES

SOX - LDAP IMPLEMENTATION FOR SIEBEL 6.0

1000475

ROBERT HAYNES

9/8/04 2:34 PM

21352

MICHELLE EVANS

7/10/05 9:00 PM

7/10/05 11:45 PM

60 MINS

Yes

PRODUCTION

CYCLONE

UNIX MAIL SERVER

MIGRATE CYCLONE TO BLUEARC

1/25/2

DWIGHT ALLMON (N)

GEORGE LOEW (N)

MIGRATE CYCLONE TO BLUEARC

BLUEARC

MICHELLE EVANS / BRETT WRIGHT

1/24/05 1:25 PM

20511

ROBERT HAYNES

7/16/05 8:00 AM

7/16/05 8:30 AM

30 MINS

Yes

PRODUCTION

LSV-APPS08

SIEBEL 6.0 PROD

DISTRIBUTE NEW SIEBEL.CFG FILE TO ALL SIEBEL 6.0 PROD CUSTOMERS. NEW CONFIG FILE CONTAINS PARAMETERS REQUIRED FOR LDAP SECURITY AUTHENTICATION.

ALL SIEBEL 6.0 PROD CUSTOMERS LOGINS/PASSWORDS WILL BE ALIGNED WITH THEIR RESPECTIVE NT VALUES

10/19/

RAJEEV ANKIREDDYPALLI (N)

WILLIAM MALLOT (N); ROBERT HAYNES (N)

CREATE AND DISTRIBUTE, VIA EMAIL, A NEW SIEBEL KIT THAT WILL BE MINUS THE LDAP PARAMETERS.

CREATE AND DISTRIBUTE NEW SIEBEL.CFG FILE IN A SIEBEL ANYWHERE KIT TO ALL SIEBEL 6.0 PROD CUSTOMERS. NEW CONFIG FILE CONTAINS PARAMETERS REQUIRED FOR LDAP SECURITY AUTHENTICATION.

ALL SIEBEL 6.0 PROD CUSTOMER'S PASSWORDS WILL BE SET TO THEIR RESPETIVE NT AUTHENTICATION VALUES

SOX - LDAP IMPLEMENTATION FOR SIEBEL 6.0

1004451

ROBERT HAYNES

9/8/04 2:49 PM